outbound manual dial campaign ..Agent phone doesnt ring
Posted: Tue Sep 23, 2008 11:40 amHi,
I have an outbound manual dialing campaign. Agent can press the manual dial and call gets established "Live Call" but the agent phone doesn;t ring or get connected to the live call.
using free xlite softphone.
Can any one help?
thanks in advance.
I have an outbound manual dialing campaign. Agent can press the manual dial and call gets established "Live Call" but the agent phone doesn;t ring or get connected to the live call.
using free xlite softphone.
Can any one help?
thanks in advance.