Vicidial now - Not all calls being made for some reason?

[darryldale]

Here is a rough overview of my setup:

1) Vicidial dual core system running 1.1
2) Setup to do broadcast dialing only!
3) Have it trunked to my Trixbox machine and all calls are routed through there.
4) Have a prefix in vicidial for the campaign so that all calls generated through vicidial are routed through the correct outbound route.

My problem is that the vicidial box is not calling all of my leads. Last night out of 1000 calls only 44 of them were called. The ones that weren't called have had their status / last modified date changed indicating that vicidial "tried" to do something with them but the call didn't even make it over to the trixbox.

I ran a test today with 254 leads and enabled logging while it was running through the list. I then went through the logs and tried comparing the section of the log file for a call that went through fine and one that didn't.

For the call that worked I can see a line in the log like this:
[Kvici*CLI> -- IAX2/trixbox-12 is making progress passing it to Local/515192043813@default-d9c1,2

For the call that didn't I don't see that line and I do see lines like this:
== No one is available to answer at this time (1:0/0/0)
-- Executing [1;36;40mHangup [0;37;40m(" [1;35;40mLocal/515192080520@default-fc9b,2 [0;37;40m", " [1;35;40m [0;37;40m") in new stack

I am at a loss to explain what is going on. If I do a search for that error message in my complete log file it is there a LOT and I would imagine is the same error for all my calls not going through.

I am routing all calls out through a SIP trunk on the asterisk box that doesn't have any limitations on the number of calls at any one time. I am limiting the number of concurrent calls to 5.

I tried changing Trixbox to route calls out through an IAX2 trunk from another provider but had the same issue.

All of the numbers in my test list were for the same area code / time zone so I know it's not something to do with my lead numbers themselves.

For whatever reason though it just does not call all of the numbers.

Any thoughts on what might be causing the above mentioned error?

Darryl

[mflorell]

Try removing Trixbox from the outbound dialing path and see if you still have a problem.

[darryldale]

Try removing Trixbox from the outbound dialing path and see if you still have a problem.

Is that even possible to have two boxes behind my router that essentially require exactly the same ports being opened?

I already have all the asterisk ports configured to go to my Trixbox.

Darryl

[mflorell]

You could always try an IAX provider, they use only port 4569 UDP, unlike SIP.

[darryldale]

You could always try an IAX provider, they use only port 4569 UDP, unlike SIP.

Problem is I already have a combination of IAX / SIP trunks on my Trixbox CE machine so I'm pretty much pooched in that regards.

Calls have to go out through the trixbox.

Darryl

[darryldale]

You could always try an IAX provider, they use only port 4569 UDP, unlike SIP.

Thanks for the tips.

It does seem to be a load issue of some sorts. If I drop the Vicidial concurrent calls at once to 3 the issue of leads not being called goes away.

I am in the process of migrating all the IAX2 trunks on my asterisk box over to my SIP provider. Once that is done I will setup Vicidial to use it's own IAX2 trunks to get around my port issue.

Thanks for the help.

Darryl