vicidial.org

Posted: **Mon Nov 10, 2008 4:31 am**

Hello,

I installed vicidialnow, it runs perfectly if i select manual dial in campaign settings, But when i select autodial level to any, it does call as the asterisk CLI suggest, call is being picked up to but it is not being forwarded to the agent.

I am using Ratio dialing option in campaign settings. The server on which vicidialnow is installed is a Quad core with 2 GB of RAM.

I dont know why calls are being dropped in autodialing mode.

Can any one help me?

Thanks

Sajid

Posted: **Mon Nov 10, 2008 6:00 pm**

astguiclient version?

dial_method used?

dial level used?

how are your agents logging in?

Posted: **Wed Nov 12, 2008 2:47 pm**

asterisk version:

Asterisk 1.2.27

astguiclient VERSION: 2.0.4-121

Dial method: Ratio

Dial level : 1.3

Number of Agents: 2

i am unsure of "how the agents are logging in", is there any specific way the agents should login for auto dial?

Thank

Posted: **Wed Nov 12, 2008 3:51 pm**

Are you using SIP trunks or Telco lines?

Posted: **Wed Nov 12, 2008 4:32 pm**

yes sip trunks

Posted: **Wed Nov 12, 2008 4:59 pm**

Changed Service provider, configured it to IAX trunk, and guess what, running like a charm.

Most of the only SIP Providers do not use asterisk, i think thats why sip trunk error arises.

Thanks for all the help.

Any good Service providers recommendations please.

Posted: **Wed Nov 12, 2008 8:55 pm**

We always recommend Binfone(they are a project sponsor), and vitelity works well on IAX too.

vicidial.org

Calls being dropped in autodial Ratio dialing!

Calls being dropped in autodial Ratio dialing!