Campaign VDAD extension
Posted:
Sun Jan 04, 2009 2:24 pmby carrycom
please i need a little help, i want to be able to make a file that gives my customers a message when they pick up the phone anyone please help i will appreciate it thanks a lot.
that plays a message to the called person and allows them to make a choice by pressing buttons -
effectively pre-screening the lead
Please Help..
Posted:
Sun Jan 04, 2009 5:00 pmby williamconley
do you have the Manager's Manual? this is referred to by some as a "broadcast" or as a "press one campaign".
if you check the definition of your campaign, in the "detail" tab of the campaigns there is a setting for "Campaign VDAD exten". by default it is set to 8365, but if you change it to 8366 it will play a pre-recorded message to the call recipients and connect them with an agent only if they press the correct number (such as "1" or "2").
this is all detailed in the manager's manual, and some of it is also listed in the help screen for "Campaign VDAD exten". If you don't have the manager's manual ... now's a good time.