can`t make any out going calls ( VICIDIALNOW)

[tarekhoury]

hello,

i installed a new fresh Vicidialnow, i have a sip provider configured in my sip.conf

[cc100]
disallow=all
allow=ulaw
allow=alaw
type=peer
host=xxx.xxx.xxx.xxx
dtmfmode=inband
qualify=1000

////////////////////////////////////////////////////

i made a new Campaign, a new list and loaded the Leads to it successfuly, then created a new agent. but i dont seem to get any outgoin calls to the leads i inserted.
when i register a softphone for testing purposes and call for an example 972546388448 it works just fine and the phone rings, what could be my problem with vicidialnow agents?? please help me

here is my extensions.conf, take a look at it if you need

[general]
static=yes
writeprotect=no

[globals]
SIPtrunk=SIP/cc100 ; SIP trunk

[default]
; BE SURE TO CHANGE THIS LINE FOR YOUR IP ADDRESS!
exten => _192*168*002*099*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

; extensions for other SIP and IAX call center phones
; cc100-cc150 SIP Phones
exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
; cc300-cc350 IAX Phones
exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)

; extensions if using a T1 channelbank
exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
exten => _19XX,2,Hangup

; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
exten => 4001,2,Voicemail,u4001 ; Send to voicemail...


;; Transfer to IVR
exten => _972XXXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _972XXXXXXXX.,n,Dial(SIP/cc100/011${EXTEN},55,tTo)
exten => _972XXXXXXXX.,n,Hangup

.
.
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it goes on and on ( default fresh extensions.conf )

[williamconley]

did you attempt to "log in" the agent at the "agent log in" screen?