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Installed ViciDial Now....what next
Posted:
Sun Feb 01, 2009 9:56 amby Leo_Surf
Hi All,
I have installed ViciDialNow and also downloaded the Managers Manual.
But I still can not get it working.... I guess I am missing things on asterisk side. Will you be able to help?
1. I can login as agent - but there is not responce on the agents softphone.
2. Agent Screen show dialing and waiting for ring... and nothing happens.
3. I have SIP connection/trunk from the service provider and setup in sip.conf ... I can dial-out directly using the SoftPhone connected to the asterisk server, but ViciDial does not do anything.
Would really appreciate your help on this......
Thanks,
Leo
Posted:
Sun Feb 01, 2009 10:13 amby mflorell
Did you configure your softphone properly?
Did you read the VICIDIAL Manager Manual?
Posted:
Sun Feb 01, 2009 11:15 amby Leo_Surf
Thanks for reply Mattt...
Yes, I did configure softphone. As I mentioned earlier, if I dial the number from softphone it works. But from ViciDial nothing happens at all.
I also read the manual (not completely though), but the 1st two tutorials (A and B)
I guess after configuring everything as mentioned in A - it should work, but no luck so far.
Thanks,
Leo
Posted:
Sun Feb 01, 2009 12:08 pmby mflorell
Please post output from the Asterisk CLI when you try to login.
Posted:
Mon Feb 02, 2009 1:03 amby Leo_Surf
Hello Matt,
It keeps on displaying following lines
== Parsing '/etc/asterisk/manager.conf' : Found
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf' : Found
== Manager 'sendcron' logged off from 127.0.0.1
But if I dial directly using softphone... it does show the complete dial plan the route...
Thanks,
Leo
Posted:
Mon Feb 02, 2009 2:11 amby mflorell
Right after you try to login, are there any records in the vicidial_manager table in MySQL?
Posted:
Tue Feb 03, 2009 2:37 amby Leo_Surf
Hi Matt,
I am really not sure wht I did...but now it seems to be woking. My softphone gets into the coference as soon as I login as agent....
Thanks a lot for your help I really appreciate.
Regards,
Leo
Posted:
Fri Mar 13, 2009 10:51 amby Yanela08
Hi...could someone explain how this issue had been fixed? I'm encountering the same event on my vicidial. I can dial using xlite manually but when I login to vicidial it just says waiting for ring and nothing is going on with my xlite.[/quote]
Posted:
Fri Mar 13, 2009 1:33 pmby r3v
what dialing mode are you in?
Posted:
Fri Mar 13, 2009 2:20 pmby williamconley
check your asterisk CLI and see if vicidial successfully dials your x-lite. is your x-lite properly entered as a "phone" under "admin"?