vicidial.org

have any of you encountered this kind of problem?

Code: Select all

+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+
|ORDER |PRIORITY| LEAD ID   | LIST ID    | PHONE NUM  | STATE | STATUS | COUNT | GMT    | ALT   |
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+
| 0    | 0      | 448531    | 8027       | 6169885072 | MI    | NEW    | 0     | -5.00  | NONE  |
| 1    | 0      | 448531    | 8027       | 6169885072 | MI    | NEW    | 0     | -5.00  | NONE  |
| 2    | 0      | 448532    | 8027       | 2483931504 | MI    | NEW    | 0     | -5.00  | NONE  |
| 3    | 0      | 448532    | 8027       | 2483931504 | MI    | NEW    | 0     | -5.00  | NONE  |
| 4    | 0      | 448533    | 8027       | 8102290116 | MI    | NEW    | 0     | -5.00  | NONE  |
| 5    | 0      | 448533    | 8027       | 8102290116 | MI    | NEW    | 0     | -5.00  | NONE  |


even if i force reset the hopper, still the leads are loaded by pair. ive double checked the database and there is no duplicated numbers.

what should be the problem?

What version of astguiclient are you running?

Do you have more than one server?

the version is 2.0.4-119

we have 2 servers... 1 is the pbx and the other 1 is the crm... but we transfered the dialer from the crm to the box where the pbx is installed. the only left on the crm server is the mysql server.

what might be wrong in here?

Is your AST_VDhopper.pl script in the crontab of both servers?

i've removed it from the crontab of the other server and still it loads leads by pair.

I have never seen that happen before and do not know what the possible cause of it could be. At this point it would take on-server troubleshooting to figure it out by turning on the server debugging and removing the hopper script from the crontab and watching the queries as they were coming through to determin where the problem might be.

hmmm...

how to turn on the server debugging?