vicidial.org

Disposed as DNC but still its coming back ??

VERSION: 2.0.4-121 BUILD: 80424-0442

Is internal DNC enabled in the campaign?

What kind of calling are you doing?

When we dispose the call as DNC/NI, we DO NOT expect the call to come back.

But for that Do I need to enable anything called INTERNAL DNC ?

We make Outbound calls..

What do you have as your dial statuses in the campaign?

Mostly CB,No Answer, Busy but NOT NI and DNC.


Any log file required ?

Check your lead recycling settings. Also, in your campaign page, make sure you set Use Internal DNC to Yes.

Guesses: Server overload? call stuck in hopper? (both?)

I've had this a couple times, but before I can diagnose it, the problem has disappeared. If it continues, I'd like to have a look at your system. If I can "catch it in the act" of making a flawed decision, I can kill it. But if it won't break while I'm watching ... I have to wait for it to recur. And it hasn't happened on one of my boxes in a few months.

This happened to me too.

It sucks when you are waiting for it to reappear and it wont.