Upgraded but Calls Not Transferred to agent
Posted:
Sat May 16, 2009 3:18 pmby Justin123
I have upgraded to VERSION: 2.0.5-173
BUILD: 90320-0424 as mentioned in the upgrade document , downloaded from sourceforge.
But when agents login, they are NOT getting any calls.
Cannot post the CLI out as forum doesn't allow.
Any suggestions will definitely be appreciated.
Posted:
Sat May 16, 2009 3:29 pmby Justin123
In Log file I see :
extension = h
whereas earlier it used to be :
2009-05-16 11:17:57|TEST_VDfastAGI|begin| -- extension = 516092665451
Also, this line is missing
2009-05-16 11:17:57|TEST_VDfastAGI|call_log||INSERT INTO call_log (uniqueid,channel,channel_group,type,server_ip,extension,number_dialed,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,caller_code) values('1242487077.3','Local/516092665451@default-e13d,2','','Local','192.168.0.2','516092665451','516092665451','2009-05-16 11:17:57','1242487077','','','','','V0516111756000143805')|
from the agioutput log file after upgrade..
Posted:
Sat May 16, 2009 6:22 pmby mflorell
Did you read the UPGRADE document?
Posted:
Tue May 19, 2009 11:45 pmby williamconley
When you say "not getting any calls" ... could you be a little more specific?
And please post your full details ... OS, any other software installed.
Back to the point: Is the dialer calling clients? Are clients answering? At the moment the client answers (if they do) ... what happens? (on the cli ... in the logs ...)