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Broadcast without agents
Posted:
Tue Jun 16, 2009 9:52 amby ykhan
I want to setup a broadcast campaign without any live agents logged in ot the server. I want to transfer the calls to a VM extension when the call is connected instead of sending to an agent. Is this possible with 2.0.5 (VicidialNow 1.2)? Are there instructions for setting this type of campaign up in the Manager Manual (Full version)?
Posted:
Tue Jun 16, 2009 12:19 pmby mflorell
Yes this is possible and this is explained in the Help screen as well as being further explained in the full version of the manager manual.
Posted:
Tue Jun 16, 2009 1:41 pmby ykhan
I have gone through the tutorials, but was unable to find a solution for my particular issue. Here is the call flow that I need to implement:
1. Vicidial calls customer without any agents logged in.
2. Upon ANSWER, Vicidial plays a message and some options (1-DNC, 2-VM)
3. If customer presses 1, Vicidial plays good bye message and hangs up. If customer presses 2, Vicidial transfers the call to the VM extension or 8369.
Basically I need the functionality of Tutorial F and G both. Any help is appreciated.
Posted:
Tue Jun 16, 2009 8:09 pmby mflorell
In the campaign survey screen, set the Survey Method to VOICEMAIL, then set the Voicemail field in that same screen to the voicemail box that you want the calls that pressed 1 to go to.
Posted:
Thu Jun 18, 2009 4:39 amby arunkoods
Hi ,
Can i know where these survey campaign method field is there.because i am using vicidialnow 1.1 release and dont have them.
thanks,
K.Arun
Posted:
Thu Jun 18, 2009 6:22 amby mflorell
You need to upgrade to ViciDial 2.0.5
Posted:
Fri Jun 19, 2009 4:00 pmby ykhan
In the Manager manual on page 20 it says:
You will need to make sure that you have recorded a customized audio recording to be played in this dialplan entry, we often recommend having the message play twice if it is not too long to make sure the customer can listen to the entire message at least once.
1. If I have a prerecorded message, where do I place it?
2. What do I name the file, does the file have to follow a numeric name like 85100001?
3. Any additional changes I need to make in the tutorial steps if I copy a file instead of recording it from ext. 8168?
Thanks[/list]
Posted:
Fri Jun 19, 2009 6:10 pmby mflorell
For 2.0.5 we recommend naming it 85109999.wav and putting it in the /var/lib/asterisk/sounds directory. Make sure it is either an 8bit/8k GSM file or a 16bit/8k PCM wav file.
In SVN trunk we have a web-based uploader for audio prompts