Vicidial not starting auto or manual dialing:

[sanisoft]

Dear all

I am using vicidial now VERSION: 2.0.5-173
BUILD: 90320-0424

I can login from agent page, but after establishing connection with agent with following log:


Jun 21 10:57:14 NOTICE[14447]: chan_local.c:526 local_alloc: No such extension/context 55558600051@default creating local channel
Jun 21 10:57:14 NOTICE[14447]: channel.c:2514 __ast_request_and_dial: Unable to request channel Local/55558600051@default
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/1131-08b9f988 was answered.
-- Executing MeetMe("SIP/1131-08b9f988", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

After this vicidial do not start dialing.

when I check /usr/share/astguiclient/AST_VDauto_dial.pl --debug
receive following output:

loop counter: |5759997|
TIME DEBUG: 5.00|6|1| GMT: 04:50
2009-06-21 10:50:47|SERVER CALLS PER SECOND MAXIMUM SET TO: 100 |10||
2009-06-21 10:50:47|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 0|
2009-06-21 10:50:47|NTC 192.168.1.2: agents: 1 dial_level: 4.0|
2009-06-21 10:50:47|NTC 192.168.1.2: Calls to place: 4 (4 - 0) 4 |
2009-06-21 10:50:47|CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)|
2009-06-21 10:50:47|LOCAL TRUNK SHORTAGE: 0|0 (4 - 96)|
2009-06-21 10:50:47|NTC 192.168.1.2: MANUAL DIAL CAMPAIGN, NO DIALING|
TIME DEBUG: 5.00|6|1| GMT: 04:50
2009-06-21 10:50:47|| lagged call vla agent PAUSED 0E0|20090621105017|20090621105037|20090621105047||
2009-06-21 10:50:47|| lagged call vac agent DELETED 0E0|2009-06-21 10:48:47||
2009-06-21 10:50:47|| logindate UPDATED 1|'NTC'||

I am stuck here, can any body guide me or point out my mistake.

your advice will be highly appreciated. and thanks in advance.

Sani

[sanisoft]

actually when I press resume button nothing happen no dialing starts

Thanks and Regards

sani

[mflorell]

Did you do an upgrade or is this a new 2.0.5 install?

[sanisoft]

Its new ONE

[williamconley]

actually when I press resume button nothing happen no dialing starts

Thanks and Regards

sani

Is this a "blended" campaign or ONLY outbound? If it has inbound and outbound and you did not select "blended" during choosing inbound ... it will never dial. Do you have leads? Did it load them into the hopper?