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Call transfer to a toll free number

PostPosted: Thu Jun 25, 2009 8:05 am
by lemic
i want help on how to transfer an agent call to an outside toll free number. is it possible? what are the procedures to do that?

your help is very much aprecciated. :wink:

PostPosted: Thu Jun 25, 2009 6:37 pm
by williamconley
read the agent manual. if you press "transfer/conf" during a live call, you can then transfer to any number of places ...