Too much waiting time !!
Posted: Wed Jul 22, 2009 6:38 pmI have seen that My agent waiting time is around 45 secs between two calls but if I look at DROPPED PERCENT: 36.44%.
DIFF: 15.79%
DL DIFF: 0.5
TRUNK SHORT/FILL: 0 / 0
What could be the reason ?
DIFF: 15.79%
DL DIFF: 0.5
TRUNK SHORT/FILL: 0 / 0
What could be the reason ?