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Bug ???

PostPosted: Wed Aug 26, 2009 11:49 am
by joylovebasu
I just created a NEW USA campaign. When I click on REAL TIME summary, I see below figures :

DIAL LEVEL: 4
TRUNK SHORT/FILL: / 0
FILTER: NONE
TIME: 2009-08-26 12:43:34
DIALABLE LEADS: 4043
CALLS TODAY: 0
AVG AGENTS: 0
DIAL METHOD: RATIO
HOPPER LEVEL: 50
DROPPED / ANSWERED: 0 / 0
DL DIFF: 0
STATUSES: NEW
LEADS IN HOPPER: 50
DROPPED PERCENT: 0%
DIFF: 0.00%
ORDER: DOWN

I am getting from where its showing DIALABLE LEADS: 4043 ? Is that a Bug ?

I tried deleting the campaign and adding again.. but same

When I see below on the page , I SEE there are NO list added :

This campaign has 0 active lists and 0 inactive lists

no active lists selected for this campaign - HIDE

This campaign has 0 leads in the dial hopper

PostPosted: Tue Sep 08, 2009 12:44 pm
by scottgutman
you may have unassociated leads in your system that are attaching to the fact that you have not added any lists to the campaign.

run this sql to see if you have unassociated leads:

Select * from vicidial_list l left join vicidial_lists ls on l.list_id = ls.list_id where ls.list_id is null;