Cust Time on AGENT CRM

[joylovebasu]

I see there is something called Cust Time..

It should show customer timing as per timezone ?

If so , in my system it just shows my local timing... Why is it so ?

[joylovebasu]

Any Idea ?

[mflorell]

Are you populating the phone_code field when you load leads?

[joylovebasu]

No.

If it need to get populated, then how to do it ?

Phone_code means first 3 digits of phone numbers ?

[mflorell]

phone_code is the country code that you are dialing:
1 - USA and Canada
44- UK
etc...

it is not the first 3 digits of the phone number