caller id and conference to agent
Posted: Mon Sep 07, 2009 4:11 pmI know that agent screen may show the callerid the system dials out. But when bridging to the agent, the phone number is not shown on the phone. Am I missing something?
Please read the stickies and the MANUAL (available on EFLO.net) before posting. In there you will find that you need to post your hardware and software with versions and any Other Software you may have installed in your system.
Put this information in your signature and you will save yourself a lot of 'waiting' time while noone can really help you because they don't have this information.
Also, you may find that you answer your own question or find out where your answer may be (so you don't have to wait for an answer ...).
Then come back! We're happy to help.
PS: Can you define "bridging to the agent"? If you mean a Logged In Agent ... the number shows on the SCREEN, not the phone ...