vicidial.org

Hi All,

I'm planing to install a multi server setup and I already read the load_balancing.txt. Ill be using 3 servers for 50 agents.

Server 1: Asterisk/Vicidial - 25 agents
Server 2: Asterisk/Vicidial - 25 agents
Server 3: Web/Mysql

Admin.php directory to Server 3.

Below are my questions.
1. Where should I put the AGC (agent web gui) directory?
2. On the load_balancing.txt it says that "server one has 20 agents logged in on a campaign and the other server(two) has 5 agents logged in on the same campaign" so it means that I need to install a web server on server 1 and server 2 so agents can login there? so whats the purpose of the web server on server 3?
3. Which server should I configure to peer with my VoIP Provider? Is it server 1 or server 2 or both?
4. Which server should I configure my DIDs and TFNs for inbound? Is it server 1 or server 2 or both?

Any help would be greatly appreciated.

Thanks,

Jojo

Anyone?

The agc web directory should be on the web/db server only.

DIDs can go to one server

both should have registration and dial-out ability to your carrier.

Thanks Matt for your detailed answer.

I have one last question.

Where should all the agent fones connect to?

Once again thanks for saving me.

Regards,

Jojo

If you want failover support (and are using softphones or mutli-registration hardphones[snom or Polycom]) then you can register all agent phones to both servers and use Phone Alias entries to do load balanced phone logins.

Actually I bought a manager manual online and it explains a lot about phone alias.

If I add a New Phone on the Admin gui, will it populate on the sip-vicidial.conf of the two servers?

Thanks!

Yes, the sip-vicidial.conf entries should be created if you enter them in through the admin.php interface

Thanks again!