Cannot connect outgoing call on ViciDialNow

[toddmaunder]

Hi all,

recently setup Vici Dial Now. Ive set it all up and have spend hours playing around and followed a guide by Carlo Taguinod called VicidialNOW CE Getting Started Guide but Im still stuck.

When I go to the auto dialer screen and click for it to call, the softphone says: “im sorry that is not a valid extension please try again”.

I cannot get an outbound call at all.

I checked with the SIP Service provider and they said they cannot see anything going through on their end so it is in the PBX on my end.

I thought it may have been a dialing rule issue (but I really have no idea). I tried the following 3 dial plans.

exten => _91NXXNXXXXXXX,1,AGI(agi://127.0.0.1:4577//call_log)
exten => _91NXXNXXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91NXXNXXXXXXX,3,Hangup


I have tried the following dial plans:
612+NXXXXXXX
61+2NXXXXXXXX
61+3NXXXXXXXX
61+4NXXXXXXXX
61+7NXXXXXXXX
61+8NXXXXXXXX
61+13XXXX
61+13XXXXXXXX
61+18XXXXXXXX


0011|.
0|14XXXXXXX
0|2XXXXXXXX
0|3XXXXXXXX
0|4XXXXXXXX
0|7XXXXXXXX
0|8XXXXXXXX
1300XXXXXX
13XXXX
1800XXXXXX
XXXXXXXX

Im based in Australia, if you would like to test my SIP account on your vici dial the credentials are below

Any help would be greatly appreciated!

Todd

[gardo]

What's your dialing rules or dialplan for Australia? Please post the output of the Asterisk CLI when dialing.

[davidh]

One needs some asterisk dialplan basic knowledge to get your outbound dialing working properly.

I will try and explain it here:

look at the following

exten => _91NXXNXXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)

91NXXNXXXXXXX this is what asterisk expect to get from vicidial to link it to the dialplan and make the call.

9 is the access code
1NXXNXXXXXXX is number dialed like 115515555555
the Dial command is a the most used application in asterisk so if asterisk matches the call it will execute the DIAL Apllications

you need to setup the variable ${TRUNK} to link to what type of outbound line u are using, like Zap, sip, iax.
${EXTEN:1} the :1 means cut of the first digit--9115515555555 will be 115515555555

Meaning exten => 9115515555555,2,Dial(SIP/mysiptrunk/115515555555,,To)

if picked up the o in To is ver important.