vicidial.org

AST_timeonVDADall.php

It shows 6000 and etc Call agent in front of each agent.

6000 calls taken by my agents today ?

screenshot?

ViciDial version?

Cant post the screen shot.

Not allowing me to post

VERSION: 2.0.5-173
BUILD: 90320-0424

Can you at least paste the text of the report?

DIAL LEVEL: 10 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2009-10-29 16:50:06
DIALABLE LEADS: 7998 CALLS TODAY: 6407 AVG AGENTS: 1 DIAL METHOD: RATIO
HOPPER LEVEL: 200 DROPPED / ANSWERED: 136 / 588 DL DIFF: 0 STATUSES: NEW, XFER, DROP
LEADS IN HOPPER: 215 DROPPED PERCENT: 23.13% DIFF: 0.00% ORDER: DOWN
+ VIEW MORE VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO HIDE WAITING CALLS SHOW PHONES SHOW CUSTPHONES
NO LIVE CALLS WAITING
1 agents logged in 0 agents in calls 0 agents waiting 1 paused agents 0 agents in dead calls
VICIDIAL: Agents Time On Calls Campaign: |Pharma| 2009-10-29 16:50:06
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN | CALLS |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| SIP/cc104 | cc104 | 8600051 | DISPO | 192.168.0.2 | | 13:49 | PHARMA | 4123 |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+


----------------

I sent u image in PM. Pl check

I see 6407 calls today with 588 of them answered. I don't see 6000 anywhere else.

I am talking about

4123

Please post your complete setup when you ask a question, especially when it refers to a specific "bug-like" flaw such as this. If you do, it is much more likely that someone who recognizes it will be able to help you out.

So post your Vicidial version (with build), Asterisk version and your INSTALLATION METHOD (including OS with version), any Other Software that may be installed in the box. Hardware would be nice as well (CPU Brand Model and speed, RAM, HD, and it's a good idea to name your Motherboard and NIC if you can).

If you put this information into your signature (on one line) you can forget about it until it changes and it will ALWAYS be available for those looking at your questions.

Remember that we are all volunteers here, and sometimes we only have time to glance at a question and if it doesn't "click", we move on. Give more technical background information, and you're more likely to get a "click".

PS: When you are posting text straight off the screen like that, it is helplful, from a viewing standpoint, if you click on "Code" before and after.

Like this:

Code: Select all

+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| STATION    | USER               | SESSIONID | STATUS   | SERVER IP       | CALL SERVER IP  | MM:SS   | CAMPAIGN   | CALLS |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+
| SIP/cc104  | cc104              | 8600051   | DISPO    | 192.168.0.2     |                 | 13:49   | PHARMA     | 4123  |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+-------+

Is the DB optimize script in your crontab and running every night?

I simply used the VicidialNow CE edition to install.

After Install, I configured SIP and created USER, Added G729 and Its done.

No change in anything from default config..

Is the DB optimize script in your crontab and running every night? ::: Where to check that ? I mean which particular line in cron ?

VERSION: 2.0.5-173
BUILD: 90320-0424

read the manual and look up the db optimize.

you DO have the manager's manual, right?

I ran

mysqlcheck -u root -p --auto-repair --check --optimize --all-database

Buts its same .

my apologies, there is apparently no reference to this script in the manual. hmph.

in your crontab you should find:

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl