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Paused Agent Dialing

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Paused Agent Dialing

Postby alkinjay1 » Fri Nov 06, 2009 2:57 pm

A few hours ago I had only one agent logged into our Adapt_Average campaign). The agent was dispositioning a call but the system kept dialing and we droped 5 calls in a row. Any idea why it would keep dialing? The available only tally was set to Y.






VERSION: 2.0.5-173
BUILD: 90320-0424
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Postby mflorell » Fri Nov 06, 2009 3:12 pm

Did you confirm that there were no other agent records in the vicidial_live_agents table at this time?
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Postby alkinjay1 » Fri Nov 06, 2009 4:49 pm

No I did not. Is there any log file I could pull that would show what was in the table at that time?
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Postby alkinjay1 » Fri Nov 06, 2009 5:05 pm

We did have the AST_timeonVDADall.php report up at the time when the calls droped and had only one agent in the a status of disposition.
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