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Paused Agent Dialing
Posted:
Fri Nov 06, 2009 2:57 pmby alkinjay1
A few hours ago I had only one agent logged into our Adapt_Average campaign). The agent was dispositioning a call but the system kept dialing and we droped 5 calls in a row. Any idea why it would keep dialing? The available only tally was set to Y.
VERSION: 2.0.5-173
BUILD: 90320-0424
Posted:
Fri Nov 06, 2009 3:12 pmby mflorell
Did you confirm that there were no other agent records in the vicidial_live_agents table at this time?
Posted:
Fri Nov 06, 2009 4:49 pmby alkinjay1
No I did not. Is there any log file I could pull that would show what was in the table at that time?
Posted:
Fri Nov 06, 2009 5:05 pmby alkinjay1
We did have the AST_timeonVDADall.php report up at the time when the calls droped and had only one agent in the a status of disposition.