vicidial.org

Hi

I'm new to Inbound groups of vicidialnow and i just wonder why it did'nt work my configuration for my inbound groups if busy go to voicemail feature.
I have a DID and i rings if being called. the problem is it won't let it que the callers to the DID that i set it up. Here is the config.

VERSION: 2.0.5-173
BUILD: 90320-0424

extensions.conf

exten => 8772185744,1,Answer; Answer the line
exten => 8772185744,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----SALESLINE-----8772185744-----Closer-----park----------999-----1)
exten => 8772185744,3,Hangup

exten => 8772185744,1,Ringing
exten => 8772185744,2,AGI(agi://127.0.0.1:4577/call_log) ; new add
exten => 8772185744,3,AGI(agi-VDADcloser_inboundCID.agi,SALESLINE-----8772185744-----Closer---------------999-----1)
exten => 8772185744,4,Answer
exten => 8772185744,6,Voicemail(101)
exten => 8772185744,7,Hangup

Asterisk CLI output?

I hope you mean that your agents are able to take calls from inbound campaign but the caller dialing to the DID is not reaching the voice mail if Agents are busy.

exten => 000,1,Ringing ; call ringing
exten => 000,2,AGI(call_log.agi,${EXTEN})
exten => 000,3,Wait(5) ; Wait 1 second for CID delivery from PRI
exten => 000,4,Monitor(wav,${TIMESTAMP}_${EXTEN}_${CALLERID(num)});
exten => 000,5,Answer ; Answer the line
exten => 000,6,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----Inbound-----000-----Closer-----park----------999-----1-----BindEYE)
exten => 000,7,Hangup
;include => incoming

;exten => 3333,1,SetCallerPres(allowed)
exten => 3333,1,Voicemail(us43490000)
exten => 3333,2,Hangup

as in above example try giving your voice-mail extension separately like 3333 in above example and don't forget to mention it in IN-GROUP.

Thanks,
K.Arun
arunkoods@techiecall.org