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Quick transfer
Posted:
Sat Nov 21, 2009 3:31 amby monette123
Hi,
What is the use of Quick transfer button in the agent interface? Nothing in the manual discussed about quick transfer. and also, when the agent set a pause code, is there any way for the agent to see their status on the agent web interface? I'ved tried this, but can't see the pause code i set on the agent web interface. Please advise.
Thanks.
Monette
Posted:
Sat Nov 21, 2009 3:37 amby mflorell
What does the help screen say?
Quick transfer is not in 2.0.5 so it would not be in the manual.
Posted:
Sat Nov 21, 2009 3:58 amby monette123
Nothing says about the quick transfer.
" and also, when the agent set a pause code, is there any way for the agent to see their status on the agent web interface? I'ved tried this, but can't see the pause code i set on the agent web interface. Please advise. "
how about my concern about pause code?
Thanks,
Monette
Posted:
Sat Nov 21, 2009 8:53 amby mflorell
From the help screen:
"Quick Transfer Button - This option will add a Quick Transfer button to the agent screen below the Transfer-Conf button that will allow one click blind transferring of calls to the selected In-Group or number. IN_GROUP will send calls to the Default Xfer Group for this Campaign, or In-Group if there was an inbound call. The PRESET options will send the calls to the preset selected. Default is N for disabled. "
As for pause codes, you are correct, they are not displayed anywhere in the agent interface once selected. If you would like to add that I would suggest posting a feature request in the tracker.
Posted:
Sun Nov 22, 2009 10:42 pmby monette123
Thank you so much Mr. Florell.
Really appreciated your help.
