vicidial.org

Hi all,

Does the Vicidial kick out all agent at the end of day? I am running the Vicidial 1.1 and I got the problem that all agent will be kicked out at the same time (seems end of day), the is no message on the clients computer.

Is it normal behaviors of the Vicidial? if yes whats for?

Thanks in advance,

Shift Enforcement - This setting allows you to restrict agent logins based upon the shifts that are selected below. OFF will not enforce shifts at all. START will only enforce the login time but will not affect an agent that is running over their shift time if they are already logged in. ALL will enforce shift start time and will log an agent out after they run over the end of their shift time. Default is OFF

Check your usergroup settings

What time does this happen at exactly?

Is there anything in the crontab at that time?