Where is Customer Phone?

[Nefariousparity]

Hi, I currently have a survey campaign in testing. And when the customer presses 1 they are transferred to ingroup of agents.

However, I am seeing this, "V72211380400003911" for instance as the customers phone number.

Two campaigns, A outbound blended, B outbound blended.

Campaign "B" is running the survey, and has remote agent logged in. So it will dial.

Campaign "A" is running traditional ratio outbound blended campaign.

Remote agent has a phone number for external extension that leads to agents ingroup.

[mflorell]

You need to set the "Action Transfer CID" in the In-Group to "CUSTOMERCLOSER"

[Nefariousparity]

mflorell, you are a king among men. Thank you!