Can i switch Vicibox Express to Cluster ??

[boiken]

Hello

I have a Vicibox Server.Ive made a Express installation all-in-one server.Now i want to change it to cluster installation ,i want to divide the Asterisk server to be on another server.

Can this be done ?

[mflorell]

Yes, it can be done, there are several ways to do it depending on how you want to split the resources. The easiest way is to leave your stand-alone server as the database and web server and use the non-express vicibox installer ISO to add a second server as a dialer-only server.

[boiken]

Yes, it can be done, there are several ways to do it depending on how you want to split the resources. The easiest way is to leave your stand-alone server as the database and web server and use the non-express vicibox installer ISO to add a second server as a dialer-only server.

Yes the idea is that i want to separate the dialer from the stand alone server.
As you propose ill create a physical different server only for the dialer.
After creating this .
What happen with the old dialer that was built in the standalone server ?

Thanks

[mflorell]

The old dialer can still dial, you are just adding additional capacity.

[boiken]

The old dialer can still dial, you are just adding additional capacity.

What IP address should i put to the new dialer ??

Do i have to make changes on the router ? (Mikrotik 750)

[boiken]

On the second dialer server that i will add do i have to put a different SIP Trunk from the one that im using ? Or can i use the same ??

[mflorell]

It depends on what your SIP carrier allows. Some will allow traffic on one account from multiple sources and some will require you to get another account(or sub-account) for another service. You really just need to contact your carrier to find out what they allow.

[boiken]

How many agents can call simultanously on my existing server (all-in-one server)?
And many will call adding the additional dialer server ??

[mflorell]

Before I can answer that you have to tell me:
- what codec are you using for your SIP calls?
- what is your lines-to-agent ratio?
- what is the contact rate for your leadbase?
- how long is the average agent on a single call?

[boiken]

1.the codec is g729
2.Where can i find the lines-to-agent Ratio ?
3.Where can i find the information about the contact rate for leadbase ?
4.the average call is around 4 minutes

[mflorell]

Using G729 will greatly reduce your capacity, probably by about 1/3
Line-to-agent ratio means you have this many lines and this many agents,(80 lines with 20 agents means a 4/1 line to agent ratio)
The outbound calling report will show you the No Answer percentage

[tgalan]

Continue on this Topic. I tried to run the non express setup for Vicibox on the second server giving me an error: using the same Vicibox Server 5.0.3.

DBI connect('asterisk:IP-ADD','cron',...) failed: Can't connect to MySQL server on 'IP-ADD' (110) at /usr/local/bin/vicibox-install line 1197.

Is there a sticky about this procedure?

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Vicibox Server 5.0.3 | Version: 2.10b0.5 SVN Version: 2169 DB Schema Version: 1386 | Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz - 32 GB RAM. (StandAlone) SATA 500GB RAD1 | Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz - 8 GB RAM. (To be add as asterisk)

[mflorell]

Did you read the instructions on the vicibox.org website?

You should really use vicibox 6.0.3, because it does not have the Linux security vulnerabilities that 5.0.3 has.

[tgalan]

Yes, I follow the installations instructions, but remember but remember the first Single-Server setup was done, using the vicibox-express install option.

Should I make a backup of the database, and run the vicibox-install option on the actual server to make it compatible with the vicibox-install cluster setup....?

[mflorell]

The first server should be able to act as the DB for the cluster. It's possible that the firewall on that server is blocking port 3306 connections, which could also be causing the problem you listed.

[tgalan]

Yes, you are 100% right. I disable the firewall, and everything works like it should do.
Some errors on the archive server default settings, but will test functionality, and troubleshoot if recordings doen't transfer properly.

PPD: I reinstall the second server with the Vicibox 6.0.3 version.

[boiken]

After the additional Telephony is added the state of the system should look like this :


Server-----------------------IP
1.All-In-One Server--------192.168.1.200
2.Telephony Server--------192.168.1.201



.The IP address of which server should the agents use to their softphones ??
Because all the existing users are created on the first server.

[tgalan]

You should go to ADMIN-->Phones and modify each one to be on the second server: 192.168.1.201. the IP for the softphone should be the same.

If you don't want to create new phones...

[boiken]

how to make a phone available to dial on both servers.
So the agent can choose where he wants to login?

Example : The Voip provider registred one server .200 have problems .
So i have to change all the phones one by one to the other server .201.
But doing this will take a lot of time

So the solution to this i think it would be to make the phone available to both servers.How can this be done ?

[tgalan]

Yes, can can create an alias for each phone in both servers.

If you are adding new phones there is an admin utility which creates bulks of phones with the alias also for both servers.

But if you plan is to keep getting more agents, you should leave the db server without asterisk services. In my cases I use it as web and db server only.

Pdd: maybe one of the guys knows how to automatically create the alias to existing phones.