problem installing vicibox server

[Nikhil Vohra]

Hi i am Nikhil Vohra

I am facing problems while installing the vicibox server.

I have download the vicibox_server_rc2 and gone through exactly as the walkthrough says.

OS part goes exactly fine. instalation also goes fine. but when it reboots and i get N number of errors.
for

1. Wanrouter.
2. Wanpipe1.conf file not found.
4. Master.csv no such file or directory.

I tried installing it for 4 to 5 times but it gives me the same problems.
Please reply help required.

[mflorell]

Is Asterisk not starting?

Is the machine connected to the internet when you do the installation?

These errors should not stop Asterisk from starting, and the Master.csv error can be normal depending on how your system is set up.

[Nikhil Vohra]

Yes the internet is on while installation. earlier i was getting the web interface of vicidial......now i m installing it again.....just whanted to ask...............will these errors not affect the working of the vicidial for a 20 seats.

Quad Core
4 GB Ram
500 GB Hardisk with 10,000 RPM

please reply.

[mflorell]

What kind of harddrive is that?

Other than possibly the drive, it shoul dbe fine for 20 agents.

[Nikhil Vohra]

The installation has completed The problem is the same.

Same Errors

Asterisk is running and i m getting the web interface.


Let me know if these Error will affect the dialing.

and what can be the possiblities of the problem.

thanks regards
Nikhil Vohra.

[mflorell]

Those errors should not cause any problems.

[Nikhil Vohra]

Agents are facing problem while dialing.

1. They are receiving 2 3 call at the same time.
2. They are getting log in..........not getting the welcome call.
3. N number of times it is telling this is not a valid extention.
4. They are being kicked out of there confrences.
5. One agent is getting connected to other.

please reply
Nikhil Vohra

[mflorell]

Are there any issues when only one agent is logged in?

Are the agents properly logging out by clicking on the LOGOUT link?

Asterisk CLI output?

loadavg when these problems occur?

[Nikhil Vohra]

It was working fine with 2 agents other 6 were having problems. so i just loged out the other 6 and put them on manual. But after some time when they came back from break they were also not able to dial.

there were total 8 agents dialing.

Load avg was ok below 1.5.

Yes they are loging in and loging out properly.

I went to there place to check it for some time. i was also facing the same problem.

[Nikhil Vohra]

providing some more information about this server. May be this will help a little.

Intel Core 2 Quad 2.66 GHz
Intel DG mother board
4 GB ram KS DDR 2
Seagate 500 GB SATA HDD.