180 mins on real-time reports

[randy_delgado_03]

Good Day Vicidial Team,

This is the first time i've experienced this scenario. Im seeing 180:XX mins per agent in the campaign real-time report.

Any thoughts of this would be highly appreciated ...

[williamconley]

um ... have they been idle for three hours? did you change your timezone settings in yast or php.ini? (or both?). did you update/upgrade the OS or php recently? add a cluster server? is your server using ntp to sync to a time-server?

[randy_delgado_03]

Thanks for the idea william! its been resolved by changing the timezone of the php.ini

[williamconley]

just to be funny, change it in BOTH php.ini files (the cli version and the apache version)