Transfer active outbound call to an IVR

[programmer.arun]

Dear Team,

I need to transfer active outbound calls to an IVR and while transfer this call customer's cli must be shown in report with kepress (which key had been pressed by customer's mobile number)

[williamconley]

1) Welcome to the party

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) I presume you mean "CID" not "CLI" must be visible. And further I presume you mean it must be visible in the real time screen or you are asking for it to be "in a report", but if so you did not mention which report. Ordinarily, the keypress visibility can be in a report by having the keypress change the status (and having the status on the report ...).

Can you be a little more technical in the request?

[programmer.arun]

Dear williamconley,
Thanks for your response.
Sir i have installed goautodial 2.0 with asterisk version 1.4.27-vici. I had setup a campaign for outbound calling where we need to transfer(quick or blind ) an active call to an IVR and need report (in export call report option) while being on ivr which key had been pressed by customer


simply we need reverse of survey campaign. in survey first customer hear ivr then call can be transfer to live agent. here we need first agent will receive customer's call from dialer and then he will transfer this call to ivr to know customer's feedback about product.

[williamconley]

OK, I have this:

GoAutoDial version 2.0 | Vicidial version? Build ???? | Asterisk 1.4.27-vici | Single Server | Sangoma / Digium Hardware?? | Extra software after installation??? | Motherboard Model #?? | Cpu ???

While the motherboard model and cpu are very much optional ... the rest is useful information that may be useful or even necessary to understand and/or help resolve this or any future issue.

Please supply the Vicidial Version with Build on EVERY post (this is required) and as much of the other information as you may have available to you (ie: If you don't know your motherboard, don't post it! LOL).

You have described your requirements in brochure form, but have not described which pieces of this puzzle are missing. You should post the report with incorrect information or ask which report specifically may contain information you are missing.

Also: Please state that you HAVE read the vicidial manager's manual and at least looked for the presence of IVR logging to see how/where this report information may be generated. There are options to log ivr choices, and there is a table to store this data ... but only in later versions of Vicidial. And you have not posted your Vicidial Version number. Remember that GoAutoDial is merely the Installer for the software in question. Vicidial IS the software, and without the version of the software ... it's very hard to help you configure it. If this is confusing to you: Consider that had you installed with Vicibox instead of GoAutoDial, you would have the same software running (Vicidial!), but it would not say GoAutoDial anywhere on your screens. That's because GoAutoDial is merely the installer method (and that particular vendor has chosen to place his logo all over the screens to Brand his installation and gain more customers when Satisfied customers show off the software ...).

An upgrade may be in order.

http://wiki.vicidial.org/index.php/SVN:howto