Ideal configuration & accessories for 15 agents?
Posted: Wed Jul 07, 2010 1:57 am
I have a vici running on xeon server with few hiccups.
What should be ideal specs for 15 seats?
- 15 agents (EXCLUDING TL)
- 2:1 dialing (2 calls for every single agent - Ratio)
- Bandwidth 1mb (upload/download = 1/1)
- GSM codec or better
They require AMD & Fax tone detection to be as precise as possible; ready to try codecs as the bandwidth cost is a bit high in their area. Investment on hardware is not a problem till the time it pays off.