inbound did number to webform

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inbound did number to webform

Postby frank220 » Thu Aug 12, 2010 9:35 am

Is there a method to pass the inbound did to the webform -running vicibox redux v 2.0.2 quad xeon 10gb ram
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Postby mflorell » Thu Aug 12, 2010 12:55 pm

Not directly since there are many paths that a cal can take from DID to In-Group. The easiest way is to give each DID an In-Group. Other than that you can look up the DID that a call came into by looking at the uniqueid and searching for that in the vicidial_did_log table, which will give you the DID that the call came in on.
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thanks matt

Postby frank220 » Thu Aug 12, 2010 1:30 pm

thanks for the tip - Will use the unique id path as there will only be a few agents answering calls for 50-60 advertising campaigns and the agent must know which advert they are dealing with
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Postby williamconley » Thu Aug 12, 2010 3:31 pm

50-60 in-groups would be a lot, but then you'd be able to easily identify each campaign (and each could point to a specific web form, further identifying the campaign)
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Postby mflorell » Thu Aug 12, 2010 4:14 pm

50-60 in-groups is not a lot, we have a client with more than 700 active in-groups.
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Postby williamconley » Thu Aug 12, 2010 4:19 pm

LOL

I meant from the standpoint of someone like me who is lazy. I wouldn't use the GUI, i'd write a script. That's a lot of freakin clicking.
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re

Postby frank220 » Thu Aug 12, 2010 6:18 pm

the gui is great but would require manually updating every time there was a change of adverising campaign - using the calls unique id will enable me to integrate the marketing with the dialler and only create one dynamic webform
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Postby williamconley » Thu Aug 12, 2010 6:41 pm

using ingroup as identifier does the same thing.

and if you want to make it silly easy, you can actually make the web form url different for each by adding a get value that's different for each. still one web page catching it, just a different variable being passed. and no coding changes to vicidial makes it "upgrade safe". (which can also be done just by identifying the in-group without a special get variable at all, because that's already passed)

you could svn co daily without screwing it up (and when matt fixes a bug ... *poof* it's fixed in your system :) )
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