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inbound did number to webform
Posted:
Thu Aug 12, 2010 9:35 am
by frank220
Is there a method to pass the inbound did to the webform -running vicibox redux v 2.0.2 quad xeon 10gb ram
Posted:
Thu Aug 12, 2010 12:55 pm
by mflorell
Not directly since there are many paths that a cal can take from DID to In-Group. The easiest way is to give each DID an In-Group. Other than that you can look up the DID that a call came into by looking at the uniqueid and searching for that in the vicidial_did_log table, which will give you the DID that the call came in on.
thanks matt
Posted:
Thu Aug 12, 2010 1:30 pm
by frank220
thanks for the tip - Will use the unique id path as there will only be a few agents answering calls for 50-60 advertising campaigns and the agent must know which advert they are dealing with
Posted:
Thu Aug 12, 2010 3:31 pm
by williamconley
50-60 in-groups would be a lot, but then you'd be able to easily identify each campaign (and each could point to a specific web form, further identifying the campaign)
Posted:
Thu Aug 12, 2010 4:14 pm
by mflorell
50-60 in-groups is not a lot, we have a client with more than 700 active in-groups.
Posted:
Thu Aug 12, 2010 4:19 pm
by williamconley
LOL
I meant from the standpoint of someone like me who is lazy. I wouldn't use the GUI, i'd write a script. That's a lot of freakin clicking.
re
Posted:
Thu Aug 12, 2010 6:18 pm
by frank220
the gui is great but would require manually updating every time there was a change of adverising campaign - using the calls unique id will enable me to integrate the marketing with the dialler and only create one dynamic webform
Posted:
Thu Aug 12, 2010 6:41 pm
by williamconley
using ingroup as identifier does the same thing.
and if you want to make it silly easy, you can actually make the web form url different for each by adding a get value that's different for each. still one web page catching it, just a different variable being passed. and no coding changes to vicidial makes it "upgrade safe". (which can also be done just by identifying the in-group without a special get variable at all, because that's already passed)
you could svn co daily without screwing it up (and when matt fixes a bug ... *poof* it's fixed in your system
)