Dial timed out contact your system admin

[learjg]

vicibox 3.0.6 /vicidial 2.4-284 /asterisk 1.4.27.1

I'm getting this popup on the agents web client on all calls after 50 seconds. The calls go through and are aswered - asterisk CLI:
SIP/sip.provider.net-0000002d answered SIP/107-0000002c

where should i start looking?

[mflorell]

More Asterisk CLI output before and after what you posted please.

How do you have your carrier configured?

[williamconley]

Yep. Post the CLI from a "control call" from beginning to end.

And verify these while you here:

| Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

[learjg]

vicibox 3.0.6 /vicidial 2.4-284 /asterisk 1.4.27.1| Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

Registration String: register => testcarrier:test@sip.provider.net

[sipprovider]
disallow=all
allow=g729
type=peer
username=testcarrier
secret=test
host=sip.provider.net
dtmfmode=rfc2833
context=trunkinbound

Dialplan Entry:
exten => _9NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net)
exten => _9NXXNXXXXXX,3,Hangup

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net)
exten => _91NXXNXXXXXX,3,Hangup


Asterisk CLI

vicibox:~ # asterisk -vvvvvvvvvvvr
Asterisk 1.4.27.1-vici, Copyright (C) 1999 - 2008 Digium, Inc. and others.
Created by Mark Spencer <markster@digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
== Parsing '/etc/asterisk/asterisk.conf': Found
== Parsing '/etc/asterisk/extconfig.conf': Found
Connected to Asterisk 1.4.27.1-vici currently running on vicibox (pid = 2447)
Verbosity is at least 21
[Oct 23 10:02:41] == Parsing '/etc/asterisk/manager.conf': [Oct 23 10:02:41] Found
[Oct 23 10:02:41] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 23 10:02:41] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-9f95,2", "8600051|F") in new stack
[Oct 23 10:02:41] > Channel Local/8600051@default-9f95,1 was answered.
[Oct 23 10:02:41] -- Executing [915025551212@default:1] AGI("Local/8600051@default-9f95,1", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 23 10:02:41] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 23 10:02:41] -- Executing [915025551212@default:2] Dial("Local/8600051@default-9f95,1", "SIP/15025551212@sip.provider.net") in new stack
[Oct 23 10:02:41] -- ast_get_srv: SRV lookup for '_sip._udp.sip.provider.net' mapped to host nyc01-02.fs.provider.net, port 5060
[Oct 23 10:02:41] -- Called 15025551212@sip.provider.net
[Oct 23 10:02:43] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 23 10:02:43] -- SIP/sip.provider.net-00000007 is making progress passing it to Local/8600051@default-9f95,1
[Oct 23 10:02:55] -- SIP/sip.provider.net-00000007 answered Local/8600051@default-9f95,1
[Oct 23 10:03:01] == Parsing '/etc/asterisk/manager.conf': [Oct 23 10:03:01] Found
[Oct 23 10:03:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 23 10:03:01] == Parsing '/etc/asterisk/manager.conf': [Oct 23 10:03:01] Found
[Oct 23 10:03:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 23 10:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 23 10:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 23 10:03:07] == Parsing '/etc/asterisk/manager.conf': [Oct 23 10:03:07] Found
[Oct 23 10:03:07] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 23 10:03:07] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 23 10:03:35] == Parsing '/etc/asterisk/manager.conf': [Oct 23 10:03:35] Found
[Oct 23 10:03:35] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 23 10:03:35] -- Executing [h@default:1] DeadAGI("Local/8600051@default-9f95,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----54-----40") in new stack
[Oct 23 10:03:35] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -54-----40 completed, returning 0
[Oct 23 10:03:35] == Spawn extension (default, 915025551212, 2) exited non-zero on 'Local/8600051@default-9f95,1'
[Oct 23 10:03:35] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-9f95,2'
[Oct 23 10:03:35] -- Executing [h@default:1] DeadAGI("Local/8600051@default-9f95,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Oct 23 10:03:35] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 23 10:03:37] == Manager 'sendcron' logged off from 127.0.0.1
vicibox*CLI> exit
Executing last minute cleanups
vicibox:~ #

[mflorell]

Have you tried a different carrier?

Could you try dialing 9998888112 and see if it routes properly to the loopback testing extension and if it detects the hangup in the agent interface?


I was unable to duplicate this issue on our testing server so I am not sure as to the cause of this if it is not carrier-related.

[learjg]

Changed my dialplan entry as follows:
from:
Dialplan Entry:
exten => _9NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net)
exten => _9NXXNXXXXXX,3,Hangup

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net)
exten => _91NXXNXXXXXX,3,Hangup

to:
Dialplan Entry:
exten => _9NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net,,To)
exten => _9NXXNXXXXXX,3,Hangup

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@sip.provider.net,,To)
exten => _91NXXNXXXXXX,3,Hangup

and things now appear to be working. I had a feeling that the 'o' option was the answer but could not find the proper syntax. Hope this helps others and I'll keep you posted on the testing.

thanks

[mflorell]

Sorry I didn't notice that one right away, yes the 'o' is required on all dialouts. Sometimes I forget to look for the simple solutions