vicidial.org

Ok i have an issue thats bugging me as i cant figure this out, and i feel like i'm missing something obvious.

If i use the "Click to dial" feature within vtiger the number is called and i can talk/hear the customer fine, the issue is that my caller id is the actual extension that i'm calling from not the extensions outgoing caller id.

When i call the same number direct from my extension the correct outbound number is shown on the caller id.

Any ideas?

I would suggest upgrading to latest SVN/trunk and see if setting the "Manual Dial CID" option to AGENT_PHONE fixes this for you.