Using the recording id in the webform for inbound calls
Posted: Mon May 14, 2012 11:52 amHi,
I'm trying to set up an inbound queue that does a screen pop into one of our other systems, with the caller id and the recording id for the call as parameters. The other system will store that info and then use it later on to attach the recording file to the appropriate record.
On the in group I have Get Call Launch = WEBFORM
and the webform value is VARhttp://mydomain.com?inboundcall=--A- ... ng_id--B--
When the agent first recieves the call, the screen is popped with the following http://mydomain.com?inboundcall=5555555555&recording=
However if the agent pushes the webform button the screen pop has the recording id http://mydomain.com?inboundcall=5555555 ... ording=100
It looks like when the call is first connected the recording id is unknown. Is that the case, or do I have something configured wrong? Is there a way to do this without forcing the agent to click the webform button? We're trying to minimize the number of clicks and keystrokes the agent has to make.
Thanks for your help,
-Mike
ViciBox Redux v.3.1.15 release | Asterisk 1.4.39.2-vici | Vicidial VERSION: 2.2.1-237 BUILD: 100510-2015 | Sangoma A108D Card | Multi Server (1 telephony, 1 DB) | No Extra Software | X-Lite Soft phone on client machines.
I'm trying to set up an inbound queue that does a screen pop into one of our other systems, with the caller id and the recording id for the call as parameters. The other system will store that info and then use it later on to attach the recording file to the appropriate record.
On the in group I have Get Call Launch = WEBFORM
and the webform value is VARhttp://mydomain.com?inboundcall=--A- ... ng_id--B--
When the agent first recieves the call, the screen is popped with the following http://mydomain.com?inboundcall=5555555555&recording=
However if the agent pushes the webform button the screen pop has the recording id http://mydomain.com?inboundcall=5555555 ... ording=100
It looks like when the call is first connected the recording id is unknown. Is that the case, or do I have something configured wrong? Is there a way to do this without forcing the agent to click the webform button? We're trying to minimize the number of clicks and keystrokes the agent has to make.
Thanks for your help,
-Mike
ViciBox Redux v.3.1.15 release | Asterisk 1.4.39.2-vici | Vicidial VERSION: 2.2.1-237 BUILD: 100510-2015 | Sangoma A108D Card | Multi Server (1 telephony, 1 DB) | No Extra Software | X-Lite Soft phone on client machines.