default dialcode 1 on agent screen

[maykelsoft]

ISO: ViciBox_Redux.i686-3.1.15.iso
VERSION: 2.6-370a
BUILD: 120529-2112

Hi,

I am wondering if we can set a default dialcode value on agent screen using fast dial. The agent enter the phone number and the dialcode 1. I just want to have a default 1 value on dialcode when agent logs in.

Thanks,

[williamconley]

Dang. That sounds like a Feature Request to me! You should post it in the "Feature Request" board (this is the Vicibox Installer Board!). In addition, you should post it in the Vicidial Issue Tracker AND place a link to the Issue Tracker in your post on the Feature Request.

You should also seriously consider Sponsoring the request (ie: you pay, everyone else uses it!) to make up for using this Free Software that others have paid for! LOL

Doesn't even sound like it would be slightly difficult, but someone has to write the code. And the agent screen is "touchy".

[maykelsoft]

Hi William,

I edited this line "document.vicidial_form.phone_code.value='1';" from vicidial.php and seems working. The agent need to input 1 on the dialcode once and after they hangup the call the "1" remains on the dialcode field. I believe this is just a temporary fix as when they log off it disappear again.

[williamconley]

Ordinarily, I would say it is better to have the value in a "preference" located in the Campaign/Ingroup or List. Then it could be pulled when necessary to populate the field.

Or a cheaper fix would be a default value in the Agent Screen code itself (so it could be easily changed by those in countries other than the US).