Manual Dials

[Nefariousparity]

So I seem to be having a strange issue. Call backs set while one carrier was active, do not seem to be working when I have the dialer using the secondary carrier. Does this seem normal? Have I deduced the correct reasoning here.

Currently, I have all my carriers in one config in the carrier settings. I.E.


[Connexum]
type=friend
host=*
port=5060
dtmfmode=rfc2833
disallow=all
allow=ulaw
allow=gsm
qualify=yes
canreinvite=no
context=trunkoutbound

[Xcast_OutBound]
type=friend
host=*
port=5060
dtmfmode=rfc2833
disallow=all
allow=ulaw
allow=gsm
qualify=yes
canreinvite=no
context=trunkoutbound

[Xcast_Inbound]
type=friend
host=*
port=5060
dtmfmode=rfc2833
disallow=all
allow=ulaw
qualify=yes
canreinvite=no
context=trunkinbound

[baretelecom]
username=*
type=friend
secret=*
host=*
fromuser=*
context=trunkoutbound
allow=ulaw,alaw
trustrpid = yes
sendrpid = yes
canreinvite = no

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@Connexum,,tTo)
exten => _91NXXNXXXXXX,3,Hangup

exten => _81NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _81NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@Xcast_OutBound,,tTo)
exten => _81NXXNXXXXXX,3,Hangup

exten => _71NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _71NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}@BareTelecom,,tTo)
exten => _71NXXNXXXXXX,3,Hangup

Then of course in the campaign, I use the prefix to choose what carrier I want to use. Maybe if I made a seperate config file for each carrier this would not happen?

[williamconley]

Cool post. You're obviously trying to be thorough. But without the error being experienced someone would have to write a book on how to do everything to make a call work. LOL

How about posting the error that kills the call?

And for the record: You are required to post the Vicidial Version with Build as an absolute minimum ... you got the version (and lots of extra very helpful information) but you skipped the build. Please add that ...

[Nefariousparity]

Happens when they are trying to do a manual outbound call, or when they are trying to do a call back.

congestion 34

That is all I have for now.

[williamconley]

Um ... I was thinking more in the line of actual code from the CLI showing the initial call and the error that followed.

Otherwise: Congestion is your carrier saying "NO". Unless there is an obvious reason for this in the CLI output, there is no way to resolve that without checking with the carrier.

It's entirely possible you just forgot to pay this carrier, or this carrier is not yet active. Pretty normal results.

Also possible that the callerid for the manual calls is "0000000000" and your carrier does not appreciate it. Which would be visible in the SIP Debug output from the CLI.

[Nefariousparity]

At the moment, I don't have any CLI output for you, however I will try to replicate the problem, or be more attentive tomorrow while they are running. I will actually be in the call center tomorrow. As for caller ID, I'm pretty sure its using campaign ID.