Call time: from 8 to 14 and from 16 to 20

[bghayad]

Hello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

The working time from 8 AM to 2 PM and then from 4 PM to 10 PM, and in the call time, I am not able to put two times in the same day.
How I can do this?

I am able to have call time for one complete time (for example, from 7 AM to 9 PM) but not able to have call time for two separated period. I checked the shifts, but it is seems that it is used for the agents to login and logout and not used for the campaign and queue. Any help?

Regards
Bilal

[williamconley]

working time from 8 AM to 2 PM and then from 4 PM to 10 PM,

"working" sounds like shifts to me. if it's not shifts ... what is it for? you want to limit the system to only call people when it is those two ranges per day? you'll have to change your cal times every day at 3PM from one to the other.

[bghayad]

So it does not support?

Regards
Bilal

[williamconley]

shifts supports multiple. but you have not answered my question of why you want multiple call times.

if it is what I guessed in my prior post, no, vicidial does not support multiple customer call times.

a script could be set to modify the call time to 8-14 at 7AM and to 16-20 at 3PM to make it work fairly easily.

[bghayad]

What I need:
When customer call us before 8 AM (for example at 7 or 6 AM), then AH message to be played. And when it becomes 8 AM and until 14, it is working as in the campaign and ingroup setup .. Then, if the customers call the call center number at 3PM, the AH message to be played until the oclock is 16, then the call center scenario as in the inbound and campaign to be applied and this to stay until the oclock is 20.00, after 20.00 then AH message to be played.
Can it be done?

Shifts support multiple for what?
Regards
Bilal

[mflorell]

For inbound vicidial does not support split call times. Your best bet is to use No Agent No Queue for this.