ViciBox v.8.1 Cluster Issue

[virtualsky]

Hi,

We have ViciBox 8.1 installed and configured in a multi-server cluster of a total of 12 servers (1 db, 1 web and 10 proxies). Each proxy works fine with manual dialing. With auto-dialing only 3 proxies out of the 10 work. The other 7 proxies do not auto-dial. I am attaching some logs below:

Output from VDADauto screen session:

In a working proxy on auto dialing mode:

=================================================
TIME DEBUG: -5.00|-5.00|0| GMT: 08:41
2018-11-13 03:41:38|SERVER CALLS PER SECOND MAXIMUM SET TO: 99 |10.1010101010101||
2018-11-13 03:41:38|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 0|
2018-11-13 03:41:38|110011 X.X.X.X: agents: 1 (READY: 1) dial_level: 2 (1|0|0) 0|
2018-11-13 03:41:38|110011 X.X.X.X: Calls to place: 2 (2 - 0 [0 + 0|0|0|0]) 2 |
2018-11-13 03:41:38|CAMPAIGN DIFFERENTIAL: 2.55 1.7 (1.7 - 0)|
2018-11-13 03:41:38|LOCAL TRUNK SHORTAGE: 0|0 (2 - 500)|
2018-11-13 03:41:38|110011 X.X.X.X: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_X.X.X.X' where campaign_id='110011' and status='READY' order by priority desc,hopper_id LIMIT 2|
hopper rows updated to QUEUE: |0E0|
TIME DEBUG: -5.00|-5.00|0| GMT: 08:41
2018-11-13 03:41:38|| logindate UPDATED 1|'110011'||
TIME DEBUG: -5.00|-5.00|0| GMT: 08:41
==================================================

In a proxy that can't auto-dial:

=============================================
loop counter: |5759750|
2018-11-13 03:42:33|| updating server parameters 500|8365|-5.00|default||
TIME DEBUG: -5.00|-5.00|0| GMT: 08:42
checking to see if listener is dead |1|
TIME DEBUG: -5.00|-5.00|0| GMT: 08:42
2018-11-13 03:42:36|SERVER CALLS PER SECOND MAXIMUM SET TO: 99 |10.1010101010101||
2018-11-13 03:42:36|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2018-11-13 03:42:36| : agents: 0 (READY: 0) dial_level: 0 (||) |
2018-11-13 03:42:36| : Calls to place: 0 (0 - 0 [0 + 0|0|0|0]) 0 |
2018-11-13 03:42:36|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2018-11-13 03:42:36|LOCAL TRUNK SHORTAGE: 0|0 (0 - 500)|
2018-11-13 03:42:36| : CALLING|
TIME DEBUG: -5.00|-5.00|0| GMT: 08:42
==============================================

The non-working proxies show:
LIVE AGENTS LOGGED IN: 0
but in realtime report it shows 1 agent is logged in and on a ready mode. So, I assume that my agent web interface is not talking to my misconfigured proxy server.

We need help in resolving this issue

[Kumba]

Sounds like a time sync issue to me. Is the time across all your servers the same?

[virtualsky]

Yes all servers are ntpd synced with same time

[williamconley]

2018-11-13 03:42:36|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|

Is there an agent logged in to THAT specific server? Show the local IPs (which should be the ones shown in admin->servers for each server) of each of the dialers when providing details, and also be sure to list the IP of the server to which each agent is logged in.

Dialers do NOT dial out if there are no agents on them directly* unless balance dialing is invoked**


*On them Directly: Agent logged in using a phone extension registered to this server, thus being a member of a Meetme room on this server.
**invoked:
"Necessary" because another dialer is short of channels according to max channels in admin->servers and
"Allowed" because this server's Balance Dialing is set to "Y" and this server has channels available and
"Needed" because other balance dail allowed servers have not "filled the need"
"Happening now" because this situation was true at a moment it checked to see if it should be dialing any balance dial calls

[virtualsky]

Hi,

Setting seems correct and verified that user logged in 150.147 IP and server IP is also mentioned the same 150.147 so I have attached the screenshot of both the proxies

Not Working Proxy Screenshot:
https://ibb.co/ikBUn0

Working Proxy screenshot
https://ibb.co/iuRgZf

[virtualsky]

Sounds like a time sync issue to me. Is the time across all your servers the same?

Thanks Kumba and williamconley

We have fixed the issue by the below method on our DB server and yes Kumba you were correct this was the issue of ntpd syncing

Below is message coming when not working
vicibox81:~ # ntpq -p
"No association ID's returned"

After syncing and did the below following steps

vi /etc/ntp.conf
uncomment the below line
server 127.127.1.0 # local clock (LCL)
fudge 127.127.1.0 stratum 10 # LCL is unsynchronized

And added the below "iburst" to the end of the server line for a faster sync
server "DB IP" iburst

After doing the above steps now I am getting the below output by the same command
vicibox81: # ntpq -p
remote refid st t when poll reach delay offset jitter
==============================================================================
LOCAL(0) .LOCL. 10 l 41 64 17 0.000 0.000 0.000
vicibox81.suse .INIT. 16 u - 64 0 0.000 0.000 0.000


source: http://www.vicidial.org/VICIDIALforum/v ... =4&t=26741

[williamconley]

Good postback!