Multiple Campaigns

[cottonking2000]

I am running one campaign and added a second. However, the hopper level of the2nd will not start. Fill up that is from 0 to my setting.

This is while the other campaing is running. Ideas?

RC 1 of Vici box/P4 10 agents.

[mflorell]

post the results of the following command on the Linux CLI:

/usr/share/astguiclient/AST_VDhopper.pl --debugX

[darkwu33]

post the results of the following command on the Linux CLI:

/usr/share/astguiclient/AST_VDhopper.pl --debugX

----- DEBUG -----


----- SUPER DEBUG -----

TIME DEBUG: -5|-5|0| GMT: 21:22
SELECT * FROM vicidial_lists where active='N';Inactive Lists: 3
Inactive List Leads Deleted: 0E0 |DELETE from vicidial_hopper where list_id IN('104','105','102');|
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2009-06-08 16:22:15' and status='ACTIVE';|
CAMPAIGNS TO PROCESSES HOPPER FOR: 2|1

|GMT-DAY-HOUR| |13.00-2-1022||12.75-2-1007||12.50-2-952||12.25-2-937||12.00-2-922||11.75-2-907||11.50-2-852||11.25-2-837||11.00-2-822||10.75-2-807||10.50-2-752||10.25-2-737||10.00-2-722||9.75-2-707||9.50-2-652||9.25-2-637||9.00-2-622||8.75-2-607||8.50-2-552||8.25-2-537||8.00-2-522||7.75-2-507||7.50-2-452||7.25-2-437||7.00-2-422||6.75-2-407||6.50-2-352||6.25-2-337||6.00-2-322||5.75-2-307||5.50-2-252||5.25-2-237||5.00-2-222||4.75-2-207||4.50-2-152||4.25-2-137||4.00-2-122||3.75-2-107||3.50-2-52||3.25-2-37||3.00-2-22||2.75-2-7||2.50-1-2352||2.25-1-2337||2.00-1-2322||1.75-1-2307||1.50-1-2252||1.25-1-2237||1.00-1-2222||0.75-1-2207||0.50-1-2152||0.25-1-2137||0.00-1-2122||-0.25-1-2107||-0.50-1-2052||-0.75-1-2037||-1.00-1-2022||-1.25-1-2007||-1.50-1-1952||-1.75-1-1937||-2.00-1-1922||-2.25-1-1907||-2.50-1-1852||-2.75-1-1837||-3.00-1-1822||-3.25-1-1807||-3.50-1-1752||-3.75-1-1737||-4.00-1-1722||-4.25-1-1707||-4.50-1-1652||-4.75-1-1637||-5.00-1-1622||-5.25-1-1607||-5.50-1-1552||-5.75-1-1537||-6.00-1-1522||-6.25-1-1507||-6.50-1-1452||-6.75-1-1437||-7.00-1-1422||-7.25-1-1407||-7.50-1-1352||-7.75-1-1337||-8.00-1-1322||-8.25-1-1307||-8.50-1-1252||-8.75-1-1237||-9.00-1-1222||-9.25-1-1207||-9.50-1-1152||-9.75-1-1137||-10.00-1-1122||-10.25-1-1107||-10.50-1-1052||-10.75-1-1037||-11.00-1-1022||-11.25-1-1007||-11.50-1-952||-11.75-1-937||-12.00-1-922||-12.25-1-907||-12.50-1-852||-12.75-1-837|
|SELECT * FROM vicidial_call_times where call_time_id='24hours';|
LocalCallTime No-Call Gap: |0|2400(24 00)|0000(00 00)|1|0|
Starting hopper run for america campaign- GMT: 24hours HOPPER: 50 ORDER: DOWN
hopper DONE cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='america' and status IN('DONE');|
hopper GMT BAD cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='america' and ((gmt_offset_now IN('99') ) );|
hopper READY count: 79
|SELECT count(*) from vicidial_hopper where campaign_id='america' and status='READY';|

|GMT-DAY-HOUR| |13.00-2-1022||12.75-2-1007||12.50-2-952||12.25-2-937||12.00-2-922||11.75-2-907||11.50-2-852||11.25-2-837||11.00-2-822||10.75-2-807||10.50-2-752||10.25-2-737||10.00-2-722||9.75-2-707||9.50-2-652||9.25-2-637||9.00-2-622||8.75-2-607||8.50-2-552||8.25-2-537||8.00-2-522||7.75-2-507||7.50-2-452||7.25-2-437||7.00-2-422||6.75-2-407||6.50-2-352||6.25-2-337||6.00-2-322||5.75-2-307||5.50-2-252||5.25-2-237||5.00-2-222||4.75-2-207||4.50-2-152||4.25-2-137||4.00-2-122||3.75-2-107||3.50-2-52||3.25-2-37||3.00-2-22||2.75-2-7||2.50-1-2352||2.25-1-2337||2.00-1-2322||1.75-1-2307||1.50-1-2252||1.25-1-2237||1.00-1-2222||0.75-1-2207||0.50-1-2152||0.25-1-2137||0.00-1-2122||-0.25-1-2107||-0.50-1-2052||-0.75-1-2037||-1.00-1-2022||-1.25-1-2007||-1.50-1-1952||-1.75-1-1937||-2.00-1-1922||-2.25-1-1907||-2.50-1-1852||-2.75-1-1837||-3.00-1-1822||-3.25-1-1807||-3.50-1-1752||-3.75-1-1737||-4.00-1-1722||-4.25-1-1707||-4.50-1-1652||-4.75-1-1637||-5.00-1-1622||-5.25-1-1607||-5.50-1-1552||-5.75-1-1537||-6.00-1-1522||-6.25-1-1507||-6.50-1-1452||-6.75-1-1437||-7.00-1-1422||-7.25-1-1407||-7.50-1-1352||-7.75-1-1337||-8.00-1-1322||-8.25-1-1307||-8.50-1-1252||-8.75-1-1237||-9.00-1-1222||-9.25-1-1207||-9.50-1-1152||-9.75-1-1137||-10.00-1-1122||-10.25-1-1107||-10.50-1-1052||-10.75-1-1037||-11.00-1-1022||-11.25-1-1007||-11.50-1-952||-11.75-1-937||-12.00-1-922||-12.25-1-907||-12.50-1-852||-12.75-1-837|
|SELECT * FROM vicidial_call_times where call_time_id='12pm-5pm';|
LocalCallTime No-Call Gap: |68400|1700(17 00)|1200(12 00)|1|0|
Starting hopper run for yahoo campaign- GMT: 12pm-5pm HOPPER: 100 ORDER: DOWN
hopper DONE cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='yahoo' and status IN('DONE');|
hopper GMT BAD cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='yahoo' and ((gmt_offset_now IN('13.00','12.75','12.50','12.25','12.00','11.75','11.50','11.25','11.00','10.75','10.50','10.25','10.00','9.75','9.50','9.25','9.00','8.75','8.50','8.25','8.00','7.75','7.50','7.25','7.00','6.75','6.50','6.25','6.00','5.75','5.50','5.25','5.00','4.75','4.50','4.25','4.00','3.75','3.50','3.25','3.00','2.75','2.50','2.25','2.00','1.75','1.50','1.25','1.00','0.75','0.50','0.25','0.00','-0.25','-0.50','-0.75','-1.00','-1.25','-1.50','-1.75','-2.00','-2.25','-2.50','-2.75','-3.00','-3.25','-3.50','-3.75','-4.00','-4.25','-9.50','-9.75','-10.00','-10.25','-10.50','-10.75','-11.00','-11.25','-11.50','-11.75','-12.00','-12.25','-12.50','-12.75','99') ) );|
hopper READY count: 0
|SELECT count(*) from vicidial_hopper where campaign_id='yahoo' and status='READY';|
hopper too low (0|100) starting hopper dump
campaign lists count: 1 | '106'
|SELECT list_id FROM vicidial_lists where campaign_id='yahoo' and active='Y';|
no lead filter defined for campaign: yahoo
|NONE|
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN('106') and ((gmt_offset_now IN('-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','99') ) ) ;|
leads to call count: 0
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN('106') and ((gmt_offset_now IN('-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','99') ) ) ;|
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
ERROR CANNOT ADD ANY LEADS TO HOPPER
DONE. Script execution time in seconds: 1
[root@localhost ~]#


i have the same error. this is the results

can you help me!!

[darkwu33]

i found what's wrong, my second campaing wasn't se to 24 hours.

now it's working

THX