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issue with Auto dial on Vicibox Server

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=8&t=8242

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issue with Auto dial on Vicibox Server

PostPosted: Mon Jun 08, 2009 9:15 pm
by digvijaysinha
Hi All, I have a Vicibox. It dials for about 30 minutes and then stops dialing even though the agents remain logged-in.

Asterisk 1.2.30.4
Zaptel 1.2.27
Vici 2.0.5

What should I check ? Below is some output of AST_VDauto_dial.pl script.

I want to highlight where it says "Calls to place: -134 (14 - 148) 148". I do not think this is normal. During the first few minutes of dialing this value looks normal.

Also, please notice 148 instances of "dead call vac XFERd do nothing|100046|7806753000|XFER||" with different phone numbers. Looks like it has some relation to "Calls to place......" text above.

Any help will be much appreciated.

Best regards

loop counter: |5759149|
TIME DEBUG: -5|-5|0| GMT: 10:49
2009-06-09 05:49:37|SERVER CALLS PER SECOND MAXIMUM SET TO: 96 |10.4166666666667||
2009-06-09 05:49:37|LIVE AGENTS LOGGED IN: 7 ACTIVE CALLS: 148|
2009-06-09 05:49:37|510 10.0.0.170: agents: 7 dial_level: 2.0|
2009-06-09 05:49:37|510 10.0.0.170: Calls to place: -134 (14 - 148) 148 |
2009-06-09 05:49:37|CAMPAIGN DIFFERENTIAL: 13.85 3.85 (3.85 - 0)|
2009-06-09 05:49:37|LOCAL TRUNK SHORTAGE: 0|0 (14 - 96)|
2009-06-09 05:49:37|510 10.0.0.170: CALLING|
TIME DEBUG: -5|-5|0| GMT: 10:49
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100082|4162878957|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100083|905673501|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66631|9052324963|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66632|9058169151|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|66633|9057128051|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100085|9054978881|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|63803|9054975297|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67445|6473417119|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67473|9052819235|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67529|4166917008|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67919|9056373910|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67920|5196418309|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67935|9053046565|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67926|9052327536|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67942|9055420337|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67950|4166214042|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67949|9058584037|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67948|5143363884|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67947|9052498059|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67946|7098963460|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67945|9054208332|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67944|9058160658|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67943|9052717007|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67933|4505325590|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67934|7054349048|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67921|9055534316|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67924|9052710524|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67940|9057859393|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67927|9059975796|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67922|9054740215|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67928|9055829600|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67930|4162821520|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67929|9058848020|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67937|4162495451|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67941|2892323004|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67939|6135992450|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67925|9055029659|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67924|9052710524|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67969|4506897276|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67970|5196015135|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67971|5143349179|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67972|4162667445|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67973|5192086742|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67974|5149358877|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67975|4164312746|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67976|4168611668|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67977|9054543834|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67978|9056887798|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67979|9054520823|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67968|5143381487|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67967|9054173674|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67951|5146241264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67952|9052772700|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67955|4169564986|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67953|4165465827|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67959|5193489881|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67960|9058277927|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67962|9056431382|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67963|4164949542|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67964|5147485836|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67965|9059152389|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67966|4166222032|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67980|6134355573|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67961|9052793188|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67981|6136955573|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67982|8193750671|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67983|4162266105|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67984|5195793727|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67989|5196213512|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67988|4169158684|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67987|4169019020|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68009|9057701133|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68017|4509230819|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67993|8195695967|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67992|4164496954|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67991|4167730062|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67994|4162833649|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67986|4162505989|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68018|5068471607|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68016|9055533619|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68015|5192528739|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68013|9054549898|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67995|6135999415|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67990|9057096436|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68006|4166912921|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68012|6138430485|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68007|4169600938|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68008|6473506354|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67997|5144217034|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67931|5062170188|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68010|6132545557|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67958|4163962839|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67938|6473506707|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68000|4505157960|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67923|9054809742|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68007|4169600938|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67998|9052168689|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67999|5143247619|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67996|4506162593|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68011|6132244940|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|67957|5192190812|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68032|4167242488|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68032|4167242488|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68026|4163642936|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68031|4162494199|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68040|4167246024|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68030|4162611811|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68028|4167245575|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68019|4164951728|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68027|4166900978|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68025|6473442357|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68029|9058509808|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68014|9054972771|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68024|4164621883|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68023|4162494238|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68020|4182278053|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68021|5147234667|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68038|6473402534|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68022|4504655675|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68021|5147234667|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68001|4506813104|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68042|6474392302|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68043|9056859719|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68044|4162851273|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68044|4162851273|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68045|4166988352|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68046|6473400908|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68047|4166099058|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68048|4166917984|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68041|4165333287|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68039|5199151332|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68003|9054878822|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68002|5142719700|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68004|6135900506|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68005|5199749176|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68033|4163356782|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68034|6474358650|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68035|6473436211|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68036|4162914865|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68037|6473505113|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68051|4167426080|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68053|4165193264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68054|4164391264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68050|6473447495|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68049|4166533265|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68053|4165193264|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|68052|4162350041|XFER||
2009-06-09 05:49:37|| dead call vac XFERd do nothing|100046|7806753000|XFER||
2009-06-09 05:49:37|| lagged call vla agent PAUSED 0E0|20090609054907|20090609054927|20090609054937||
2009-06-09 05:49:37|| lagged call vac agent DELETED 0E0|2009-06-09 05:47:37||
2009-06-09 05:49:37|| logindate UPDATED 1|'510'||

PostPosted: Wed Jun 10, 2009 10:59 am
by digvijaysinha
Guys please help me resolve this issue.

I have gone through the Manager Manual for version 2.0.5 and I think all my settings are correct as per the manual.

regards

PostPosted: Wed Jun 10, 2009 7:48 pm
by mflorell
post your carrier setup

PostPosted: Thu Jun 11, 2009 2:24 pm
by digvijaysinha
Here is the Carrier which is enabled. There are other carriers also setup in exactly same fashion (with obviously their IPs) which are disabled on the carrier setup page.

----------Excerpt from sip-vicidial.conf-----------

[vicidial-auto]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... ----------)

; Local Server: 10.0.0.170
exten => _010*000*000*170*.,1,Goto(default,${EXTEN:16},1)
; VICIDIAL Carrier: KarNet - KarNet Comms
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@karnet,55,o)
exten => _91NXXNXXXXXX,3,Hangup


----------Excerpt from extensions-vicidial.conf-----------

; VICIDIAL Carrier: KarNet - KarNet Comms
[karnet]
disallow=all
allow=ulaw
allow=gsm
type=peer
host=10.0.0.4
dtmfmode=rfc2833
qualify=yes
port=5060
nat=yes
canreinvite=no
fromdomain=10.0.0.170

PostPosted: Fri Jun 12, 2009 8:18 am
by mflorell
Are you doing manual dial calling, outbound auto-dial or inbound?

PostPosted: Fri Jun 12, 2009 10:02 am
by digvijaysinha
mflorell wrote:Are you doing manual dial calling, outbound auto-dial or inbound?



We are doing outbound auto-dial.

PostPosted: Fri Jun 12, 2009 4:40 pm
by mflorell
Can you post some Asterisk CLI output of these calls going through?

PostPosted: Sat Jun 13, 2009 10:44 pm
by williamconley
not to butt in, but is there any other software installed in this box?

what VDAD exten are you using?

have you changed any of your scripts or using any survey features?

PostPosted: Tue Jul 14, 2009 8:27 pm
by digvijaysinha
Hi Matt, I did a scratch install again as we were loosing a lot of time. Its working...

Thanks
Digvijay
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