vicidial.org

When I log in, it shows that it plays the "Only person" audio file but I cannot hear it. A minute later the call disconnects. Then when I logout of the agent interface it disconnects from the conference. Following CLI output may help:

Code: Select all

 -- Executing MeetMe("SIP/cc100-08225060", "8600051|F") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
    -- Created MeetMe conference 1023 for conference '8600051'
    -- Playing 'conf-onlyperson' (language 'en')
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
Jul 23 22:14:45 NOTICE[5093]: chan_sip.c:11742 do_monitor: Disconnecting call 'SIP/cc100-08225060' for lack of RTP activity in 62 seconds
    -- Hungup 'Zap/pseudo-38882872'
  == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc100-08225060'
    -- Executing DeadAGI("SIP/cc100-08225060", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing MeetMeAdmin("Local/55558600051@default-86a1,2", "8600051|K") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
Jul 23 22:15:09 NOTICE[17780]: app_meetme.c:2210 admin_exec: Conference Number not found
    -- Executing Hangup("Local/55558600051@default-86a1,2", "") in new stack
  == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-86a1,2'
    -- Executing DeadAGI("Local/55558600051@default-86a1,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0

ViciDial VERSION: 2.0.5-203 BUILD: 90323-1554

Can you try using Zoiper with IAX instead and see if it works any better?

Zoiper does connect, but the sound in the conference is really choppy.

Code: Select all

    -- Accepting AUTHENTICATED call from 69.172.124.11:
       > requested format = gsm,
       > requested prefs = (),
       > actual format = gsm,
       > host prefs = (gsm),
       > priority = mine
    -- Executing MeetMe("IAX2/cc400-4709", "8600051|F") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
    -- Created MeetMe conference 1023 for conference '8600051'
    -- Playing 'conf-onlyperson' (language 'en')
    -- Hungup 'Zap/pseudo-1941546845'
  == Spawn extension (default, 8600051, 1) exited non-zero on 'IAX2/cc400-4709'
    -- Executing DeadAGI("IAX2/cc400-4709", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0


If I dial using Zioper directly, the call connects and sound is ok, but after a few seconds of dlay which diminishes over the first 10 seconds of the call.

What zaptel timer are you using?

I am using ztdummy. I have checked all of the network settings as well, but it does not seem that the issue is there. With SIP (Xlite) I only observed one difference between the internal connection and external connection (connecting from a separate ISP than the Vicibox server).

INTERNAL: Voice was choppy just like the Zoiper phone.
EXTERNAL: Call connects but there is no sound and the following CLI output

Code: Select all

-- Executing MeetMe("SIP/cc100-08225060", "8600051|F") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
    -- Created MeetMe conference 1023 for conference '8600051'
    -- Playing 'conf-onlyperson' (language 'en')
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
Jul 23 22:14:45 NOTICE[5093]: chan_sip.c:11742 do_monitor: Disconnecting call 'SIP/cc100-08225060' for lack of RTP activity in 62 seconds
    -- Hungup 'Zap/pseudo-38882872'
  == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/cc100-08225060'
    -- Executing DeadAGI("SIP/cc100-08225060", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing MeetMeAdmin("Local/55558600051@default-86a1,2", "8600051|K") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
Jul 23 22:15:09 NOTICE[17780]: app_meetme.c:2210 admin_exec: Conference Number not found
    -- Executing Hangup("Local/55558600051@default-86a1,2", "") in new stack
  == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-86a1,2'
    -- Executing DeadAGI("Local/55558600051@default-86a1,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0

might be a hardware issue possibly, what is the loadavg when you connect?

what kind of network switch are you using?

I am using a Belkin Wireless router, with built in 4 poort switch connected through Ethernet to the server. Loadavg is about 0.3 when I connect to 8500051 manually.

Not sure if it should be a HW issue cause the same problem is being described by other users in http://www.vicidial.org/VICIDIALforum/v ... php?t=8608 thread. Could this be issues with the new version or something?

We have not seen this issue at all on any of the new installs we've done in the last few days so I don't think it's a new version issue.

I had a previous install of VicidialNOW, but I did not have this issue in that install. It appears to be an issue of timing, cause it only affects the conference. Dialing directly from a softphone to a phone number gives good sound quality. Since I am not sure about the Vicibox installs, what should I do if I want to re-install Asterisk (including the required patches)? Are the patches downloaded during the initial install of ViciBox?

I reinstalled Asterisk but instead of 1.2.30.4, I installed 1.2.30.2. This still has not fixed the issue.

The patches are part of the install.

I would recommend trying Asterisk 1.4.21.2 along with zaptel 1.4 to see if that helps.

I am not sure why, but with VicidialNow 1.2 CE install, zttest results are hovering around 99.97% and with Vicibox its -799%. This leads me to believe that its likely that there is a difference in the kernels that is handling Zaptel timing differently.

-799% should not be possible as a zttest result.

That is odd indeed, I wonder what is causing such a result. I have ordered an X100P card and hope that can resolve these timing issues.

You should consider a Sangoma VoiceTime module as well, it's USB and much smaller than a PCI card(and no compatibility issues). We have installed dozens of them and they work great.