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High droped percentage in ADAPT_HARD_LIMIT
Posted:
Tue Oct 13, 2009 3:12 amby tonywang
Dear pros, I conduct performance test on 60000 leads with 10 remote agent login. use ADAPT_HARD_LIMIT campaign with dial level 1, max dropped max 10%, Adapt Intensity Modifier -5, Dial Level Difference Target -5. It keeps on around 35% dropped. No matter I keep Adapt Intensity Modifier 0, Dial Level Difference Target 0 or Intensity Modifier -5, Dial Level Difference Target -5. Any idea can share?
By the way, I did not found the column definition of report in manager manual. Where can I find it?
Posted:
Wed Oct 14, 2009 9:14 pmby mflorell
That is normal for performance testing due to how the calls are placed.
What version of the manager manual do you have?
(how many pages are there?)
Posted:
Thu Oct 15, 2009 1:22 amby tonywang
Thannks, Matt. I read manager manual 2009-04-02 version, full 160 pages. I bought it from VICIDIAL web site. Is there update one?
Posted:
Sat Oct 17, 2009 7:14 pmby mflorell
Nope, that's the latest version.
Posted:
Mon Oct 19, 2009 3:14 pmby mflorell
What exactly do you have questions about?
Posted:
Mon Oct 19, 2009 9:13 pmby tonywang
Sorry to make you confused. My question in this thread had been resolved. I will issue new thread for my new question, "where to find the column definiton & description for report" I am very sorry to make you trouble & thanks for your understand!