vicidial.org

Hello
with some calls we remark that the we can't click on the hungup button he is deactivated and we can't dispo the call and we can't unlog agent
what is this problem and how can I correct it.
thanks

Please post the Asterisk CLI output when this happens.

Asterisk version?

vicidial.php version and build?

Hello
This is the CLI :

Timeout on Local/0386474574@default-8c60,2
== CDR updated on Local/0386474574@default-8c60,2
-- Executing Goto("Local/0386474574@default-8c60,2", "#|1") in new stack
-- Goto (default,#,1)
-- Executing Playback("Local/0386474574@default-8c60,2", "invalid") in new stack
> Channel Local/0386474574@default-8c60,1 was answered.
-- Executing Playback("Local/0386474574@default-8c60,1", "sip-silence") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- Playing 'invalid' (language 'en')
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/0386474574@default-8c60,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0386474574@default-8c60,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0386474574@default-8c60,1 UNKNOWN (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: Word detected. iWordsCount:2
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: Word detected. iWordsCount:3
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: Word detected. iWordsCount:4
-- AMD: ANSWERING MACHINE: iWordsCount:4
-- Executing AGI("Local/0386474574@default-8c60,1", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- Executing Dial("SIP/ekt1-b6a45a50", "SIP/TRUNK-DE/0491061888|55|ToC") in new stack
-- Called TRUNK-DE/0491061888
-- SIP/TRUNK-DE-081b95d8 is making progress passing it to SIP/ekt1-b6a45a50
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("Local/0386474574@default-8c60,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing AGI("Local/0386474574@default-8c60,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- Executing Hangup("Local/0386474574@default-8c60,2", "") in new stack
== Spawn extension (default, #, 2) exited non-zero on 'Local/0386474574@default-8c60,2'
-- Executing DeadAGI("Local/0386474574@default-8c60,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----34-----CONGESTION----------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Spawn extension (default, 8369, 6) exited non-zero on 'Local/0386474574@default-8c60,1'
-- Executing DeadAGI("Local/0386474574@default-8c60,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
Jan 14 11:50:59 NOTICE[5081]: chan_sip.c:11742 do_monitor: Disconnecting call 'SIP/TRUNK-DE-082900c8' for lack of RTP activity in 61 seconds
== Spawn extension (default, 8600054, 1) exited non-zero on 'SIP/TRUNK-DE-082900c8'
-- Executing DeadAGI("SIP/TRUNK-DE-082900c8", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Dial("Local/0386477087@default-f663,2", "SIP/TRUNK-DE/0386477087|55|ToC") in new stack
-- Called TRUNK-DE/0386477087
-- SIP/TRUNK-DE-0821bc98 is making progress passing it to Local/0386477087@default-f663,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Saved useragent "THOMSON ST2030 hw5 fw1.54 00-14-7F-00-70-A7" for peer cc911
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Dial("Local/0386475090@default-a967,2", "SIP/TRUNK-DE/0386475090|55|ToC") in new stack
-- Called TRUNK-DE/0386475090
-- SIP/TRUNK-DE-0823be90 is making progress passing it to Local/0386475090@default-a967,2
-- SIP/TRUNK-DE-0821bc98 answered Local/0386477087@default-f663,2
> Channel Local/0386477087@default-f663,1 was answered.
-- Executing Playback("Local/0386477087@default-f663,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/0386477087@default-f663,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0386477087@default-f663,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0386477087@default-f663,1 UNKNOWN (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
== Spawn extension (default, 0386477087, 1) exited non-zero on 'Local/0386477087@default-f663,2'
-- Executing DeadAGI("Local/0386477087@default-f663,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---9-----0 completed, returning 0
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/TRUNK-DE-0821bc98", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/TRUNK-DE-0821bc98", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Goto("SIP/TRUNK-DE-0821bc98", "default|8600054|1") in new stack
-- Goto (default,8600054,1)
-- Executing MeetMe("SIP/TRUNK-DE-0821bc98", "8600054|F") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Dial("SIP/ekt2-b6a00468", "SIP/TRUNK-DE/0491604270|55|ToC") in new stack
-- Called TRUNK-DE/0491604270
Jan 14 11:51:12 WARNING[4943]: channel.c:780 channel_find_locked: Avoided initial deadlock for '0xb6a130c0', 9 retries!
-- SIP/TRUNK-DE-0824b0c0 is making progress passing it to SIP/ekt2-b6a00468
== Spawn extension (compte1, 0491061888, 1) exited non-zero on 'SIP/ekt1-b6a45a50'
-- SIP/TRUNK-DE-0823be90 answered Local/0386475090@default-a967,2
> Channel Local/0386475090@default-a967,1 was answered.
-- Executing Playback("Local/0386475090@default-a967,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/0386475090@default-a967,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/0386475090@default-a967,1", "2000|2000|1000|5000|120|50|4|256") in new stack
-- AMD: Local/0386475090@default-a967,1 UNKNOWN (null) (Fmt: 64)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256]
== Spawn extension (default, 0386475090, 1) exited non-zero on 'Local/0386475090@default-a967,2'
-- Executing DeadAGI("Local/0386475090@default-a967,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----0") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --13-----0 completed, returning 0
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: HUMAN: silenceDuration:1000 afterGreetingSilence:1000
-- Executing AGI("SIP/TRUNK-DE-0823be90", "VD_amd.agi|8369") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("SIP/TRUNK-DE-0823be90", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- SIP/TRUNK-DE-0824b0c0 answered SIP/ekt2-b6a00468
-- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing Answer("SIP/TRUNK-DE-0823be90", "") in new stack
-- Executing Playback("SIP/TRUNK-DE-0823be90", "vm-goodbye") in new stack
-- Playing 'vm-goodbye' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Dial("Local/0386749208@default-c515,2", "SIP/TRUNK-DE/0386749208|55|ToC") in new stack
-- Called TRUNK-DE/0386749208
-- Executing Hangup("SIP/TRUNK-DE-0823be90", "") in new stack
== Spawn extension (default, 8307, 3) exited non-zero on 'SIP/TRUNK-DE-0823be90'
-- Executing DeadAGI("SIP/TRUNK-DE-0823be90", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- SIP/TRUNK-DE-08222fe8 is making progress passing it to Local/0386749208@default-c515,2
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

the asterisk version is 1.2.30.4 and BUILD: 20200409