Can't Hangup Call

[hiadviser]

hey guys,

trying to setup my new server. See specs in signature. I can make calls, whether its manually or with it dialing numbers for me.

Then once it connects a call, I cant hang it up. The button stays grayed out and I can't do anything. Any reason why this would happen?

All help is greatly appreciated. Thank you.

[williamconley]

you're using a fairly old version of Vicidial. We'r on 2.8 now and you're on 2.4.

The symptoms you describe, however, are normal for Manual Dial calls with "override" checked. Don't check override and that should get rid of your problem. If it happens in autodial, I'd like to see the asterisk CLI output.

I'd also strongly suggest installing via Vicibox.com's .iso instead of goautodial. Cleaner install, more support available.

[gardo]

Have you tried updating your system yet? You can do this by simply running "yum update" in the commandline.

Last time I checked, the latest stable version of Vicidial is 2.7RC1 (as posted by Matt here: viewtopic.php?f=2&t=28004). You can easily upgrade to 2.7 RC1 via this tutorial if you need to: http://goautodial.org/projects/goautodi ... idial27rc1.

@william: Cleaner install? What does that mean? Err.. do you have a beef with the GOautodial team? It seems that you always try to belittle GOautodial. What's with you and your attitude to our open source project?

[hiadviser]

Ok, that didnt work. Here is what happens in the CLI when on autodial:

Code: Select all

[Jul  2 10:29:14]     -- Executing [8600051@default:1] MeetMe("SIP/10025-00000008", "8600051|F") in new stack
[Jul  2 10:29:14]   == Parsing '/etc/asterisk/meetme.conf': [Jul  2 10:29:14] Found
[Jul  2 10:29:14]   == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul  2 10:29:14] Found
[Jul  2 10:29:14]     -- Created MeetMe conference 1023 for conference '8600051'
[Jul  2 10:29:14]     -- <SIP/10025-00000008> Playing 'conf-onlyperson' (language 'en')
[Jul  2 10:29:16]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:29:25]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:29:25] Found
[Jul  2 10:29:25]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:29:25]     -- Executing [914102070384@default:1] AGI("Local/914102070384@default-cc35,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul  2 10:29:25]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul  2 10:29:25]     -- Executing [914102070384@default:2] Dial("Local/914102070384@default-cc35,2", "SIP/14102070384@goautodial||tTo") in new stack
[Jul  2 10:29:25]     -- Called 14102070384@goautodial
[Jul  2 10:29:32]     -- SIP/goautodial-00000009 is making progress passing it to Local/914102070384@default-cc35,2
[Jul  2 10:29:50]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:29:50]   == Spawn extension (default, 914102070384, 2) exited non-zero on 'Local/914102070384@default-cc35,2'
[Jul  2 10:29:50]     -- Executing [h@default:1] DeadAGI("Local/914102070384@default-cc35,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
[Jul  2 10:29:51]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
[Jul  2 10:30:01]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:30:01] Found
[Jul  2 10:30:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:30:01]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:30:01] Found
[Jul  2 10:30:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:30:01]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:30:03]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:30:05]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:30:05] Found
[Jul  2 10:30:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:30:05]     -- Executing [919208305154@default:1] AGI("Local/919208305154@default-4f97,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul  2 10:30:05]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul  2 10:30:05]     -- Executing [919208305154@default:2] Dial("Local/919208305154@default-4f97,2", "SIP/19208305154@goautodial||tTo") in new stack
[Jul  2 10:30:05]     -- Called 19208305154@goautodial
[Jul  2 10:30:06]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:30:06] Found
[Jul  2 10:30:06]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:30:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:30:08]     -- SIP/goautodial-0000000a is making progress passing it to Local/919208305154@default-4f97,2
[Jul  2 10:30:21]   == Refreshing DNS lookups.
[Jul  2 10:30:30]   == Spawn extension (default, 919208305154, 2) exited non-zero on 'Local/919208305154@default-4f97,2'
[Jul  2 10:30:30]   == Manager 'sendcron' logged off from 127.0.0.1
[Jul  2 10:30:30]     -- Executing [h@default:1] DeadAGI("Local/919208305154@default-4f97,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
[Jul  2 10:30:31]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
[Jul  2 10:30:46]   == Parsing '/etc/asterisk/manager.conf': [Jul  2 10:30:46] Found
[Jul  2 10:30:46]   == Manager 'sendcron' logged on from 127.0.0.1
[Jul  2 10:30:46]     -- Executing [913187542972@default:1] AGI("Local/913187542972@default-10ce,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul  2 10:30:46]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul  2 10:30:46]     -- Executing [913187542972@default:2] Dial("Local/913187542972@default-10ce,2", "SIP/13187542972@goautodial||tTo") in new stack
[Jul  2 10:30:46]     -- Called 13187542972@goautodial
[Jul  2 10:30:52]     -- SIP/goautodial-0000000b is making progress passing it to Local/913187542972@default-10ce,2



I hope that helps. None of the buttons are clickable, besides pause and resume when in autodial. In manual dial, none of the buttons are clickable as well.

[gardo]

What web browser are you using? Can you try this on the default Vicidial agent UI at http://$IP_ADDRESS/agc/vicidial.php?

[williamconley]

Have you tried updating your system yet? You can do this by simply running "yum update" in the commandline.

Last time I checked, the latest stable version of Vicidial is 2.7RC1 (as posted by Matt here: http://www.vicidial.org/VICIDIALforum/v ... =2&t=28004). You can easily upgrade to 2.7 RC1 via this tutorial if you need to: http://goautodial.org/projects/goautodi ... idial27rc1.

@william: Cleaner install? What does that mean? Err.. do you have a beef with the GOautodial team? It seems that you always try to belittle GOautodial. What's with you and your attitude to our open source project?

If you want to debate my opinion on GoAutoDial again, I'm happy to do it. Open a fresh ticket and we can go over the pros and cons.

That being said: My statement was "we are on 2.8", not "2.8 is the latest stable release". However, 2.7 is still a fair way away from 2.4 in my opinion. In fact, one full release away plus the development on 2.8. PS: 2.8 is what we are installing for clients using Vicibox 4.0.3 since it installs from SVN by default.

If your system were a bit more clear that the program is "Vicidial" and that goautodial is the Installer, I would not have to keep telling people. This user, for instance, would definitely benefit from the Vicidial Manager's Manual since he is having a problem configuring Vicidial. I hope that somewhere in your instructions for installation you mention that "Now that GoAutoDial installation is complete ... detailed instructions for the use of Vicidial, which is the Dialer Software you just installed, can be obtained at EFLO.net for Free". Does it? This would likely help a lot of people manage their pretty new dialer by understanding that GoAutoDial is NOT the dialer. It's the installation package. It also installs some cool management tools. But just like Trixbox/PBX in a Flash/Elastix are actually all installers for FreePBX ... it's kinda handy to mention where the manual can be acquired for the underlying software.

I mean, you're not Microsoft and the public may not realize that GoAutoDial is not the actual dialer software. And you don't have a full-blown manual for all the necessary setup, that's what the Vicidial Manager's Manual is for, right?

Here's a good place to start, from the first line on GoAutoDial.org:

GOautodial is an open source web based call center system based on CentOS.

I think this could be somewhat misleading. Aside from Vicidial functions ... what "call center system" is in GoAutoDial? (Curiosity ...).

And a question for you: If the client were to "yum update", would they be in the Vicidial v2.7? The latest stable release? That would be nice. That's fairly close to the development version. That would put those GoAutoDial screens right up there close to SVN revision level. They could actually get included. Then GoAutoDial could be fully compatible with Vicidial which would change my opinion and discussion tone quite a bit ...

[gardo]

Misleading? Yeah right..

Compare this:

GOautodial is an open source web based call center system based on CentOS. It automatically installs the GOautodial applications (GOadmin, GOreports and GOagent), Vicidial, Mysql, PHP, Asterisk and other open source software to have a fully functional call center system. An open source predictive dialer and inbound IVR + ACD system that rocks.

With this:

VICIbox Server is the official installation CD for the VICIDIAL Call Center Suite. It is based off of OpenSuSE server, and will properly install the VICIDIAL Call Center Suite with relative ease.

Both says based on a certain Linux distribution (ours is CentOS, Vicibox is OpenSuse). Both also says will install or automatically install Vicidial.

Obviously the Vicidial software is the predictive dialer software which depends on a lot of open source components before being able to run. On it's own it's just a set of PHP, Perl and AGI scripts that interacts with MySQL, Apache and Asterisk. It needs the Linux open source ecosystem to run.

Running "yum update" would soon update Vicidial from 2.4RC2 to 2.7RC1. The instructions on how to update are on our Wiki page. Specifically this one: http://goautodial.org/projects/goautodi ... idial27rc1.

Now we're hijacking the thread. Open a new one and let's continue our discussion.

[hiadviser]

What web browser are you using? Can you try this on the default Vicidial agent UI at http://$IP_ADDRESS/agc/vicidial.php?

Ok. This worked for me. So what does that mean as far as using the regular go autodial interface?

[williamconley]

Both says based on a certain Linux distribution (ours is CentOS, Vicibox is OpenSuse). Both also says will install or automatically install Vicidial.

We disagree on this: Yours mentions Vicidial "in passing" just like MySQL as if it's "just a tool". Vicibox mentions the Vicidial Call Center Suite as if THAT were the software being installed. Um ... because it IS the software being installed. Whereas yours calls GoAutoDial the "call center system" without regard for the fact that it is not (itself) a call center system without Vicidial's functionality.

Furthermore: Vicibox calls itself (Clearly!) an installation CD for Vicidial! In fact, from your quote, that's the first sentence. Yours implies heavily that GoAutoDial is the application while "sort of mentioning" Vicidial, just the word "Vicidial", without any mention of the relationship between GoAutoDial and Vicidial or the simple fact that Vicidial is actually the "Call Center System" and goautodial is used to install it.

I do love these little annual chats we have.

You have a marvelous product. It is relied upon by many call centers for a valid Vicidial install on CentOS (and by many who simply want the pretty agent interface). It's also arguably simpler to install than Vicibox for some end-users. But I spend a lot of time explaining that GoAutoDial is NOT the Dialer Software, but Vicidial Is ... thus allowing those seeking support to locate and use The Vicidial Managers Manual and place support requests for Vicidial related issues in "Support" and those related to your installation CD or other enhancements in "GoAutodial" instead. I don't understand why you imply something that is not true, when the truth is that GoAutoDial is a cool product as what it is: An Installer with Enhancements. Be proud of that instead of trying to act like it's something else.

I realize you likely want ALL support questions to land on your GoAutoDial 'Redmine' support forum/board, even if they are actually Vicidial related and not Goautodial related due to the obvious fact that it generates more income. The Vicidial support board has lots of help, whereas your board has only your team ... so those looking to drop cash obviously come to you!

My opinion. Glad you asked.

Ok. This worked for me. So what does that mean as far as using the regular go autodial interface?

It means that GoAutoDial may have some bugs in the Agent Screens (because they are revised). Use the regular Vicidial screens but test the GoAutoDial ones (because they are pretty) and let Gardo know what bugs need to be fixed. It'll take a while (usually a full revision level behind), but if you like them you have to help gardo know where the bugs are. His people can't test EVERYTHING, LOL (but they do try).

[gardo]

We definitely disagree on this. GOautodial is a complete call center system just like Vicibox is. Vicidial is a predictive dialer software. That's what it is. It is NOT a system. As I mentioned you need the Linux ecosystem to make a system. And GOautodial installs a complete Linux ecosystem based on CentOS Linux. It is a Linux distribution by itself. It automatically installs MySQL, PHP, Apache, Asterisk, GOautodial applications (GOadmin, GOreports and GOagents) and other open source software (not just Vicidial) to make a complete call center system.

Can you call GOautodial or Vicibox a call center system without the functionality of Asterisk? Or for that matter MySQL, Apache, PHP, the Linux kernel and etc? I don't think so.

Our board of course is targetted for the GOautodial users. Any questions relating to a component of GOautodial can be posted there. Not just Vicidial or Asterisk questions. Kinda like asking why does Vicidial have it's own board instead of being a subset of some Asterisk board or forum.

We disagree on this: Yours mentions Vicidial "in passing" just like MySQL as if it's "just a tool". Vicibox mentions the Vicidial Call Center Suite as if THAT were the software being installed. Um ... because it IS the software being installed. Whereas yours calls GoAutoDial the "call center system" without regard for the fact that it is not (itself) a call center system without Vicidial's functionality.

Furthermore: Vicibox calls itself (Clearly!) an installation CD for Vicidial! In fact, from your quote, that's the first sentence. Yours implies heavily that GoAutoDial is the application while "sort of mentioning" Vicidial, just the word "Vicidial", without any mention of the relationship between GoAutoDial and Vicidial or the simple fact that Vicidial is actually the "Call Center System" and goautodial is used to install it.

[gardo]

You haven't posted the web browser you are using yet. We can't seem to recreate your problem with the GOagent interface. Did you tweak any settings on the system? A default install should work out of the box (with or without the "yum update" command).

What web browser are you using? Can you try this on the default Vicidial agent UI at http://$IP_ADDRESS/agc/vicidial.php?

Ok. This worked for me. So what does that mean as far as using the regular go autodial interface?

[williamconley]

From Your Post:

VICIbox Server is the official installation CD for the VICIDIAL Call Center Suite.

LOL. I didn't call "Vicibox" a call center system. Vicidial is one, Vicibox is an installer for Vicidial which IS a call center system. Just like GoAutoDial is (Just an Installer).

Vicidial COULD use any sql system, but they chose MySQL (instead of Postgre or MariaDB). Vicidial COULD use any telephony engine, but they chose Asterisk (instead of FreeSwitch). But GoAutoDial without Vicidial is ... to be Frank ... Nothing. Sorry. Vicidial is what brings all those things together. GoAutoDial installs Vicidial. Excellent tool for that.

And while we're on the subject, your board should not be "targeted" for Vicidial questions, it should be targeted for GoAutoDial installer and enhancements questions and should clearly point Vicidial questions HERE to allow users the widest range of answers possible without confusion or obfuscation.

When we publish our version on Ubuntu, and likely launch our own board for the installer, we WILL push all Vicidial-related questions to this board instead. In an attempt to keep the public users in a place where they can get the most Free Assistance on this Free Forum for Vicidial. Except for paying clients with private questions and answers, of course. Because that's how we operate. How about you?

[gardo]

Here's a definition of a "system" for you from Wikipedia:

A system is a set of interacting or interdependent components forming an integrated whole[1] or a set of elements (often called 'components' ) and relationships which are different from relationships of the set or its elements to other elements or sets.

And you still insist that Vicidial is a call center system. It is a software or a component by itself. GOautodial and Vicibox (and your future Ubuntu variant) are the call center system which depends on Vicidial, MySQL, Apache and other open source components.

Is it that difficult to differentiate a component from a system?

LOL. I didn't call "Vicibox" a call center system. Vicidial is one, Vicibox is an installer for Vicidial which IS a call center system. Just like GoAutoDial is (Just an Installer).

And who are you to tell us what to do or not to do with our own open source project? Or our own forum board for that matter. Don't push your opinion on others. We are in full compliance with GPL. That's the beauty of open source. Diversity. You clearly don't grasp that concept (open source) neither.

You can do with whatever you like on your own future project as long as you comply with GPL/AGPL.

And while we're on the subject, your board should not be "targeted" for Vicidial questions, it should be targeted for GoAutoDial installer and enhancements questions and should clearly point Vicidial questions HERE to allow users the widest range of answers possible without confusion or obfuscation.

When we publish our version on Ubuntu, and likely launch our own board for the installer, we WILL push all Vicidial-related questions to this board instead. In an attempt to keep the public users in a place where they can get the most Free Assistance on this Free Forum for Vicidial. Except for paying clients with private questions and answers, of course. Because that's how we operate. How about you?

GOautodial without Vicidial is still a Linux distribution. Though no longer a call center system (we are working on making it more than a call center system). The same goes with Vicibox and your future Ubuntu variant.

[williamconley]

and the definition of a "call center system" (as opposed to a "system")? You appear to be attempting to justify something with misguided and arcane pulls from "wikipedia".

Your CD installs a Call Center System, true. But without Vicidial your CD would NOT. You can explain many things away, but you cannot state that you could replace Vicidial with anything else and still have a call center system. You would have a pretty web interface that does not work and a few pretty reports that have no data. Mysql will not create data to populate those reports. Even your "IP Updater" menu item executes a Vicidial script.

I'm not sure why you find it necessary to attempt to elevate your installer to be a "Call Center System" when it isn't, but when you can make it run without Vicidial in it ... I''ll agree with you. Until then: Your system is an installation CD with some cool enhancements. Nothing more.

And to be clear, I have not "told you" to do anything with your system. YOU asked why I have my opinions and asked me to share them. You've asked before, and I've answered before. You ask again, and I'll answer again.

To directly answer your question of "who are you to" ...: I'm the guy YOU asked. And while I appreciate your Permission to do whatever I like on my own future project, I think we both knew before you made the statement that *I* will not merely comply with the GPL technically: I will also try to avoid misleading anyone as to the nature of my project and while I'm at it I'll try to guide clients (free and paid) to where they can receive the best help. Spelling it out for you: for Vicidial-related questions, the best help would be HERE and NOT on your other site where people land regularly thinking that they are on the Call Center Suite site when in fact they are on the Installer site and they would get more eyes on their topic on this site. Certainly for "installation" related questions and for "CentOS" questions and even for some of your cool enhancements, the proper site would be yours. But for Call Center Suite questions (problems with call routing on Ingroups? Carrier configuration? GSM vs ULAW? Basic phone registration?), the best place to be is NOT on your site where there are less eyes to look. Instead of trying to draw those questions to your site, you should clearly push those here while keeping those directly related to GoAutoDial on yours. Then those users would be best served in all cases.

Of course, I have always told Goautodial users to use the Goautodial board here, not knowing that the other site even existed. I've not once seen you suggest to a user here to go there. I wonder why that is. It can't be that there are no answers available there. I see quite a few posts with good relevant information. But you've never mentioned it as far as I've seen. Maybe because it would be seen as splintering the Vicidial project and frowned upon? Perhaps you should request the goautodial board here be shut down and move all the posts to that board and clearly state that Dialer Questions (anything related to configuration of the Dialer that your system installs, whether it be called a "Call Center System" or a "Call Center Suite" or just a "Dialer") be referred here. Then you would perhaps allow those users with questions related to Vicidial to find help without confusion. That would be a lot more helpful, since I'm sure it's your goal to help those users. Right? (Or is that me "telling you what to do" again? LOL)

[gardo]

LOL! I'm not justifying anything. GOautodial is a call center system whether you like it or not. It has Asterisk, MySQL, Vicidial, PHP, Limesurvey, GOautodial apps (GOadmin, GOreports and GOagent) and other open source components. End of argument for me since you don't grasp what a call center system or a system is.

I respect your opinion. You're entitled to it. And if in your own opinion we are misleading people then you are still entitled to it. In our own opinion we are not.

Respect.

Again, open source is all about diversity and choice. We have our own boards because we choose to. We help users of GOautodial and Vicidial whether in our board or here in the Vicidial forums. If you don't like what we do then that's up to you.

Cheers!

[hiadviser]

You haven't posted the web browser you are using yet. We can't seem to recreate your problem with the GOagent interface. Did you tweak any settings on the system? A default install should work out of the box (with or without the "yum update" command).

Sorry. I am using Google Chrome and I tried it in Firefox. Haven't tried IE yet though.

[gardo]

We are also using the latest versions of Google Chrome and Firefox (Linux and Windows). Have you tried upgrading your browsers yet? IE is not recommended.

[hiadviser]

Yea I made sure I was too. (Thank goodness you didn't suggest I try IE lol).

Maybe a fresh install would fix it? Is there a way to sort of reinstall it without losing everything I have setup in it?

[gardo]

Try doing a "yum update" first (don't forget to backup your system). Let us know if you still encounter this issue.