Headset goes randomly into Mute, Any idea why?

[orisolo]

Hi Guys,

Im running the following hardware
Hardware: Dell 830 server
Dual quad Xeon processor with 8GB
GoAutoDial VERSION: 2.4-309a BUILD: 110430-1642

5 x Client machines are Dell SFF intel dou with 2gb ram
OS is XP SP3
Headsets are Either USB or analog plug.

2 of the Agent clients computer are getting into mute randomly during conversation.
I was trying to change headsets from USB to analog with same problem.
Other 3 never have a problem.

All machines are the same hardware, all machines are running the same cloned HDD//OS so all machines are identical.

I use Zoiper as the soft-phone change to x-lite with same random mute.
I updated bios on client machines.
I tried changing between Firefox and Chrome (i know it shouldn't be related but..)

I'm not sure how to proceed.
Any suggestions will be greatly appreciated.

[williamconley]

rotate logins (phone credentials), rotate agents among computers, rotate physical locations and log occurrences. you'll find a common thread eventually.