multiple calls connecting at the same time !

[frank]

Dear mflorel,

I hope that you will be fine, well mflorel i am using asterisk 1.2.14, astguiclient 2.0.1, dual xeon 2.0 with 4 GB SCSI with currently 5 agents, soft phone eyebeam, using sip trunk, while taking to the customers call my agent normally recive multiple calls at the same time in the same line and because of this my agents have to logout and login everytime so i m really in a problematic situation kindly do something in this regard. i shall be very greatfull to you.

thanks

[mflorell]

Do you have any duplicate entries in your vicidial_conferences table?

[frank]

well florell thanks for answering , m sure that there is no duplicated entries in my conference , m using ztdummy wht do u think it could be the issue . (timming issue)

[mflorell]

Do your agents use the LOGOUT link to close their sessions and hang up their phones every time they close out a session?

[frank]

thanks for replying florell , actually the situation is today my agent was in call and he were talking with the customer then suddenly he get another call in the same call and another call i mean 2 to 3 calls at the same time in which some times answering machine comes and some time the next customer. What could be the issue , wht do u think ....

[mflorell]

What Linux Distro are you using?

What Linux Kernel?

Can you post output from the agiout log file wen this happens?

[frank]

well florell thanks for replying actually m using FC5 and the kernel is 2.6.18

[albatroz]

I have been reported some similar issue 2 times in 10 days.

We are using
CentOS 4.4 Kernel 2.6.9-42.0.10.EL
Client VERSION: 2.0.122 BUILD: 70226-1252

[aster1]

i had exactly same problem and i found out that it was because one of tables crashed ( some live_channels sorry i dont remember proper name ) . I repaired that table and problem was solved .
Do you get any sql or asterisk error after logon ?

[albatroz]

Not usually, but when this happens I make the agents
to check the conference members view and close anything strange
there.

[rambo]

Hello,

How do you repair the tables, could you explain?

Thanks

[aster1]

login to mysql client and execute
repair table <tablename>.

You can also use check table <tablename> to check if table is fine . I use phpmyadmin for most of this stuff .
Btw if you have any sql problems then vicidial mostly throws them on login screen( you get lot of mails ) so you can check tablename there mostly .

[rambo]

Hello,

I'm looking for some one like you to help me, are you interested in working together? I will pay

thanks