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by enjay » Wed Feb 28, 2007 2:41 pm
Having some wierdness with my closer reports the times are skewed way off I've tested this with calls lasting less than 2 minutes yet here is the result of my report
- Code: Select all
VICIDIAL: Auto-dial Closer Stats 2007-02-28 13:39:53
---------- TOTALS
Total Calls placed from this Campaign: 4
Average Call Length for all Calls: 86257 seconds
---------- DROPS
Total DROP Calls: 0 0%
Average hold time for DROP Calls: 0 seconds
---------- QUEUE STATS
Total Calls That entered Queue: 1 25%
Average QUEUE Length for queue calls: 73.00 seconds
Average QUEUE Length across all calls: 18.25 seconds
---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT | CALLS | TIME M | AVRG M |
+--------------------------+------------+----------+--------+
| 3260 - Jose | 1 | 3064:33 | 3064:33 |
| 5000 - Art | 2 | 2685:53 | 1342:56 |
+--------------------------+------------+----------+--------+
| TOTAL Agents: 2 | 3 | 5750:26 | 1916:49 |
+--------------------------+------------+----------+--------+
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enjay
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by mflorell » Wed Feb 28, 2007 4:46 pm
Can you post the associated vicidial_closer_log records?
How are the calls going to these agents?
what version of astGUIclient?
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mflorell
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by enjay » Wed Feb 28, 2007 5:10 pm
2.0.3
calls come in via a DID directly into these campaigns based on in-groups
- Code: Select all
+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+
| closecallid | lead_id | list_id | campaign_id | call_date | start_epoch | end_epoch | length_in_sec | status | phone_code | phone_number | user | comments | processed | queue_seconds |
+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+
| 37216 | 0 | 0 | SD | 2007-02-28 10:58:33 | 1172681913 | NULL | NULL | N | 1 | | 5000 | AUTO | N | 0.00 |
| 37213 | 0 | 0 | SD | 2007-02-28 10:55:43 | 1172681743 | 1172681825 | 82 | N | 1 | | 5000 | AUTO | N | 0.00 |
| 37222 | 0 | 0 | SD | 2007-02-28 11:02:16 | 1172682136 | 1172682156 | 183873 | DNC | 1 | | 3260 | AUTO | N | 0.00 |
| 37223 | 0 | 0 | SD | 2007-02-28 11:02:39 | 1172682159 | 1172682274 | 161071 | DONE | 1 | | 5000 | AUTO | N | 73.00 |
+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+
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enjay
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by mflorell » Thu Mar 01, 2007 3:19 am
Would you possibly have more than 1 server? are the times on them syncd?
I don't see anything strange here really, do you have agiout of these calls starting and ending?
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mflorell
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by enjay » Thu Mar 01, 2007 11:50 am
yea I dont see any issues either.. the times are synced properly between all 4 servers..
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enjay
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by mflorell » Fri Mar 02, 2007 6:56 am
I have tried and cannot duplicate this on my systems, so I'm not sure how it happened.
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mflorell
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by albatroz » Wed Apr 04, 2007 10:03 pm
I have noticed that in my vicidial_closer_log there are some records like this
closecallid lead_id list_id campaign_id call_date
10 45355 NULL CL_HDP1_L 2007-04-04 21:19:36
11 45357 NULL CL_HDP1_L 2007-04-04 21:20:17
1 42749 2603 CL_HDP2_L 2007-03-27 10:05:04
As you can see, some have the list_id as NULL and one of them have a value, why?
Could this affect any function of the server?
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albatroz
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by mflorell » Fri Apr 06, 2007 2:40 pm
If you aren't using the latest SVN codebase, there are some bugs in that portion of the CLOSER code, it has been fixed recently.
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