No reporting for Manual dial

[Vici687]

I have a VD/GAD setup and using MANUAL DIAL method in which everything else is working fine except that fact that the reporting is not working for manual dial. The reporting shows all other stats except the ones highlighted ( TALK, TALKAVG, DISPO, DISPAVG, DEAD, DEADAVG, CUSTOMER, CUSTAVG).
Using: GoAutoDial CE 2.1 , Asterisk 1.4.39.1-vici , Linux 2.6.18-238.9.1.el5.goPAE

[williamconley]

Upgrade!

And when you say "all other stats except" ... on which report? (URL would be handy here ...). And when you say manual dial ... do you use "override" when making these calls?

Why are you manual dialing?

[Vici687]

[ And when you say "all other stats except" ... on which report? ]
Any report, be it Agent Reports, IN/OUT Calling Reports, Real-Time Reports. i tried attaching screenshot but this forum is not allowing me. I can email if you want.

If by override you meant "Manual Dial Override" option in CAMPAIGN settings , Yes , it is set to "Allow All"

We can switch to Auto (where reporting is working perfect ) but there is NO RINGTONE when call is ringing at customer end. This we are not facing in MANNUAL DIAL in which when our agent dials a call and while its ringing at customer end, our agent can hear the ringtone and be sure that the call is going through.

If you could please fix that issue, it would be great. Then we will quit this mannual dial.

[Vici687]

William, I tried dozen times to upload screenshot for you but i dont know why the heck this forum is not allowing me
I am using another way:
Goto homepage of the website postimage org (use google) and add below TEXT at the end of its URL and it will take you to the screenshot i am trying to show
/image/6vjop1m8z

[williamconley]

[ And when you say "all other stats except" ... on which report? ]
If by override you meant "Manual Dial Override" option in CAMPAIGN settings , Yes , it is set to "Allow All"

Nope. I mean on the agent manual dial page, there is an override field "Dial Override". Don't use it!!

We can switch to Auto (where reporting is working perfect ) but there is NO RINGTONE when call is ringing at customer end.

I'm lost. When you call a prospect, his phone rings. It's not a "ringtone". The agent won't hear a prospect phone ring because the call won't be assigned to the agent until after it has been answered. The agent is in a "meetme" conference waiting in silence for a prospect to say "hello?" and then the call will be assigned to an agent who will hear "bing!" and start talking. No ringing for the agent because there is no way to tell which call will be for that agent until it's answered. Autodialers will dial several calls per agent, you don't expect the agent to listen to three calls ringing at once? LOL

This we are not facing in MANNUAL DIAL in which when our agent dials a call and while its ringing at customer end, our agent can hear the ringtone and be sure that the call is going through.

And those same agents can also "sit there" and not do anything and talk to 4 clients per hour instead of 40....

put them back on autodial and train them to have the first five words memorized and pop them out at the moment they hear "bing!" don't let your telemarketers run your room. Seriously.

Do it yourself for 10 calls and see. You will have to adjust the dial ratio to keep the wait time fairly low so they don't get bored, but autodial is the ONLY way to go if you have more than two agents.

Now go make some money and stop letting the tail wag your dog.

[Vici687]

William i really appreciate your help. Thanks you so much for giving a detail input on that RINGTONE thing regarding MANUAL vs AUTO dial.

Well we are not doing any telemarketing. We are calling our own customers.

Anyways coming back to the topic, no i am not using the "Dial Override" option on Agent Manual dial Interface. A two line text above it says "To dial a number and have it NOT be added as new lead . . . . bla bla . . . by clicking on its channel link there" Right ??

Did you check the screenshot i gave you above ? Please check it. I am sure there is something silly that i am doing otherwise all is well.

Please help !

[williamconley]

LOL. Nope, there's nothing I am aware of that you can do to disable logging on manual dial calls.

Be sure you don't have any broken tables (check for crashed mysql tables). Other than that ... it may be install related or version related. But I've never had a client with this problem.