Numbers different in reports

[meanskin]

I'm not clear on something. When I go to Reports, here are some of the numbers showing:

Outbound Calling Report:
Calls 348,758
Time: 738

Agent Performance Detail:
Total Calls: 82,484
Total Time: 1578:59:12


Shouldn't these numbers be the same for both reports? If not - then what were the other 260,000+ calls shown in the Outbound Calling Report?

Thanks for any clarification!

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) agents do not make outbound calls in autodial campaigns. So:

campaigns generate the calls, some of which (based on your settings) will pass to an agent, but not "all". In many campaigns not even "most".

the outbound calling reports includes all calls by the campaign, whereas the agent performance report shows calls handled by agents. These are not even pulled from the same log tables!

[drakead]

vici version unknown, we use a hosted version from element telecom.

Hi Guys, Ive been using Vici for little over three months, although i know basic inbound group routing, adding data etc.

I can not figure out why my outbound calling report shows NO Calls whatsoever for any campaign for any time period.

Can someone please advise, do i have call tracking turned off in campaign settings somewhere?